Communications Director

About the Role

This company operates at scale across the country, with a large, distributed workforce spanning multiple functions, geographies, and levels. As Communications Director, you'll set the vision, governance, and enterprise approach for internal communications and employee engagement — translating company strategy and business priorities into clear, compelling messaging that reaches every corner of the organization. You'll serve as a trusted advisor to executive leadership, guiding senior stakeholders through sensitive and highly visible initiatives, and ensuring communication that informs, inspires, and unites employees around shared goals.

What You'll Do

• Own the enterprise internal communications strategy, operating model, and annual communications priorities in alignment with business objectives
• Direct the internal editorial calendar to ensure timely, consistent communication across audiences and platforms
• Lead the development of executive messaging platforms and provide strategic counsel to senior leaders for company-wide announcements, town halls, and change initiatives
• Oversee enterprise change communications plans — stakeholder alignment, message architecture, leader toolkits, and adoption support
• Partner with HR to drive initiatives that celebrate employee contributions and foster a culture of inclusion and recognition
• Sponsor programs that bring company values to life through storytelling, events, employee spotlights, and advocacy campaigns
• Establish and evolve two-way communication practices — town halls, AMAs, pulse surveys, and listening channels that inform leadership decisions
• Launch and manage multimedia channels, including internal podcasts, video, and newsletters
• Direct communication platforms (intranet, Teams, SharePoint, etc.) and drive innovation in content delivery and engagement tracking
• Lead and develop a communications team, and manage external partners, agencies, and vendors as needed
• Define and monitor engagement metrics and reporting to measure reach, sentiment, and effectiveness
• Build an internal influencer program that empowers employees as storytellers and cultural champions
• Serve as a brand and messaging steward, ensuring consistency and clarity across all internal channels

What You Bring

• 10+ years of progressive experience in corporate, internal, employee, executive, or change communications — preferably in a B2B or enterprise setting
• Bachelor's degree in Communications, Public Relations, Journalism, or related field; Master's degree a plus
• Proven experience advising executives and influencing senior stakeholders on high-impact internal communications programs
• Track record leading enterprise communications programs and establishing governance across a large organization
• Experience managing digital content platforms and internal media (podcasting, video series)
• Strong understanding of employee engagement, organizational culture, and change management principles
• Experience leading or managing communications professionals, agencies, vendors, and budgets
• Exceptional writing, editing, and storytelling skills across multiple formats and tones
• Comfort managing complex, high-visibility projects in a fast-paced, ambiguous environment
• Experience in field services, or a related service industry is a plus