Communications Commander

ESSENTIAL FUNCTIONS

• Maintains contact with agencies and jurisdictions receiving 911 emergency dispatch services; resolves problems by implementing changes in equipment, policy and procedures to better serve clientele.
• Maintains necessary logs, records and reports including incoming and outgoing calls.
• Monitors all logs, documents, records and information processed by the division to assure correctness and accuracy; initiates change as needed.
• Performs dispatch duties as needed; receives and coordinates law enforcement, fire and other emergency assistance requests for participating agencies; relays instructions to radio units concerned.
• Maintains communications equipment and ensures equipment is in proper working condition; enters records into computer; retrieves information as necessary to assist in investigations; trains personnel in the proper use of computer.

MINIMUM QUALIFICATIONS

• Education and Experience: Graduation from college with degree in general education, communications or related field; AND Ten (10) years of experience in public safety/911 radio and telecommunications and record keeping. Two years of qualifying experience must have been in a mid- to upper-level supervisory or managerial position. OR An equivalent combination of education and experience.
• Knowledge, Skills, and Abilities: Working knowledge of basic management practices and procedures; principles of supervision; communication equipment; legal and liability issues common to emergency dispatch; city geography; radio dispatch procedures and radio codes; BCI systems and codes and related city system; proper grammar, spelling, and punctuation; standard office practices and procedures related to records filing and office maintenance; interpersonal communication skills; telephone etiquette; operation of a variety of types of standard office and work processing equipment and machines. Skill in word processing and computer data entry; skill in the use of law enforcement and fire radios. Ability to understand and operate a variety of radio communication equipment; think clearly and act quickly in emergency situations; deliver understandable and complex verbal instructions; perform work requiring good hearing, good diction and a clear voice; establish and maintain effective working relationships with law enforcement officers, fire fighters, and other agencies and the public; supervise and assign work to subordinates performing similar duties.

SPECIAL QUALIFICATIONS

• Ability to obtain and maintain employer-provided certifications within 6 months of hire
• Date, Including Utah Peace Officer Standards and Training (POST) Dispatcher Emergency Medical Dispatcher Utah Criminal Justice Information System User CPR Must be 18 years of age or older. Must be a U.S. Citizen or a lawful resident of the United States for at least five years and have legal authorization to work in the United States.
• Must be able to type 40 wpm.
• Must be able to successfully pass a comprehensive background check.

WORK ENVIRONMENT

• Incumbent of the position performs in a typical office setting with appropriate climate controls. Tasks require variety of physical activities, generally involving muscular strain, such as walking, standing, stooping, sitting, reaching, talking, hearing and seeing. Continuous sitting a requirement of the job. Common eye, hand, finger, leg and foot dexterity exist. Mental application utilizes memory for details, verbal instructions, emotional stability and discriminating thinking, creative problem solving.