Communications Attendant, Consumer Fraud, Springfield, #26-09

Maintains and Enhances Agency Communications

Maintains and enhances agency communications by responding to and directing customer inquiries; greeting and directing visitors; providing information; and interacting with and assisting a variety of internal and external customers.

Assists customers by placing and receiving telephone calls; directing calls to appropriate party utilizing knowledge of agency functions; facilitating the most accurate resolution to caller/visitor questions, avoiding unnecessary transferring of calls; and handling emergency situations.

• Gathers information by placing calls and recording responses to be utilized in referral of future calls;
• Updates referral lists and telephone numbers;
• Keeps abreast of agency functions;
• Welcome and directs visitors by determining appropriate resource/response;
• Maintains visitor log;
• Ensures that responding party meets with the visitor;
• Provides information by determining nature of request and appropriate referral resource;
• Responds according to standard practice;
• Accepts packages and mail.

Enhances Agency Operations

• Opens, stamps, and forwards mail;
• Assists with mass mailings;
• Duplicates documents;
• Typing lists and/or envelopes;
• Provides other routing clerical assistance;
• Contributes to the team effort by accomplishing related results in a cooperative and collaborative manner.

Qualifications

Knowledge, skill and mental development equivalent to completion of 4 years of high school and 1 year general clerical experience or an equivalent combination of training and experience.

Working knowledge of switchboard operations/procedures.

Working knowledge of telephone etiquette and public relations.

Clear diction and the ability to interact tactfully with people in difficult situations.

Ability to remain calm in an emergency or crisis situation.

Requires the ability to work rapidly and accurately in a repetitive environment.

Attendance is an essential function of this position.

Supplemental Information

This position requires in office attendance.

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

Part-time employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro-rated basis.

As an employee of the Illinois Attorney General's Office, you'll have access to many great benefits.

Join the legal team responsible for protecting the public interest of the state and the people of Illinois!

Health and Dental insurance along with free Vision insurance*

Pension Benefits through the State Employees'; Retirement System

Deferred Compensation: supplemental retirement savings program-457k

Commuter Savings Program: pre-tax transportation program

Flexible Spending: Medical and Dependent pre-tax savings program

Life insurance benefit: free with option to purchase additional (up to 8 x your annual salary) at low cost. Spouse and child life insurance available

Disability coverage

Employee Assistance Program through ComPsych

Holidays: 13 1/2 paid

Vacation days: minimum of 12 days, maximum of 27 days, prorated

Personal days: 4 annually

Floating Holiday: 1 annually

Sick days: 1 per month

For attorneys, office provided Continuing Legal Education

Semi-monthly payroll

Health and Dental cost ranges: for single: $131.00 - $314.00 monthly; for family: $299.00 - $653.00 monthly

For more information on benefits: visit cms.illinois.gov/benefits/stateemployee.html