Communications and Outreach Coordinator 2026-01018

About the role

The Wyoming Department of Health (WDH), Division of Healthcare Financing (Division) is seeking a Communications and Outreach Coordinator. This position serves as the Division’s central communications facilitator for inquiries and complaints received from the Director’s Office, Governor’s Office, and Congressional Offices, and processes Public Records Requests. This position provides training and educational support to Medicaid Staff, Members, and Providers through the development and facilitation of training and materials by collaborating with Division subject matter experts. This role is integral to the Division's provider recruitment and retention initiatives, serving as the primary point of contact for outreach and leading strategic outreach efforts.

Responsibilities

• Maintain and update administrative elements of the Division's public-facing and internal web pages.
• Disseminate essential Division communications, including newsletters and leadership meeting minutes.
• Collaborate with Division subject matter experts to develop and facilitate training and materials for Medicaid Staff, Members, and Providers.
• Manage the response to and retrieval of documentation for Public Record Requests.
• Examine and distribute all incoming general inquiries and electronically processed facsimile transmissions through the communications.
• Respond to general requests for information.
• Staff, Provider, and Member Training/Education:
• Coordinates and facilitates the quarterly onboarding training for new employees.
• Ensures employee compliance with HIPAA and other mandatory training requirements.
• Develops and disseminates educational resources for Medicaid members and providers, ensuring subject matter expert oversight regarding existing, modified, or new policies and programs.
• Identifies training requirements within the Division and designs and conducts new training programs and materials.
• Identifies and promotes professional development opportunities for Division personnel.
• Medicaid Provider Outreach, Recruitment, and Retention:
• Develops and disseminates provider recruitment materials under the guidance of Division subject matter experts (SMEs).
• Attends conferences and outreach events to staff booths and displays for provider recruitment and education.
• Presents high-level information regarding provider enrollment and directs providers to appropriate subject matter experts when necessary.
• Works with SMEs to identify communication and outreach strategies to address obstacles to provider recruitment and opportunities.
• Works with SMEs to identify concerns and factors contributing to provider attrition and develops communications and outreach strategies for retention.

Qualifications

• PREFERENCES: Preference given to candidates with a bachelor's degree in communications, public relations, marketing, or a related field.
• PREFERENCES: Preference given to candidates with experience in graphic design, publications, website maintenance, and other forms of multimedia.
• PREFERENCES: Preference given to candidates with 1-3 years of experience in communications, public relations, marketing, or a related field.
• PREFERENCES: Preference given to candidates with working knowledge of Adobe Suite (Pro) as well as the Google Products Suite (e.g., Sheets, Sites).