Communication Specialist

About the role

The Patient Access Representative provides patient telephone and medical record support for both the professional office and the surgery center. Under the supervision of the Communications Team Lead, the employee will adhere to and comply with the Code of Conduct, Human Resource Policies and Procedures, Operational Policy and Procedure Manual, HIPAA Compliance, Patient Bill of Rights, and the Corporate Compliance Plan.

Responsibilities

• Answers the various phone lines and greets the caller with the name of the practice and the name of the person answering the call.
• Directs calls to the appropriate department.
• Schedules appointments and takes messages according to company protocol.
• Provides patients with prep instructions and directions to the office.
• Answers messages from the patient portal.
• Assists with appointment reminders and recalls.
• Responds to and forwards email messages as per protocol.
• Manages the Input Manager, including:
  • Indexing all documents into the Input Manager (except Procedure Reports, Pathology, and Front Desk).
  • Scanning all AAGA Clinical Documents into the Input Manager.
• Participates in company initiatives.
• Assists with other duties and tasks as assigned by the Team Lead or Director of Medical Surgical Operations, in accordance with departmental policy and procedure.

Requirements

• High School Diploma or equivalent.
• At least one year of experience as a Telephone Receptionist.
• Knowledge of various insurance plans is helpful.
• Prior knowledge of Microsoft Office, primarily Word and Excel.
• Experience with Allscripts or similar patient management software preferred.