Communication Specialist

Location: Meacham Airport

Department: Transport‑Ground

Standard Weekly Hours: 40

About the role

Individual will be the primary contact for requests to transfer and transport patients. The role involves coordinating and monitoring transport by ground ambulance, helicopter, and fixed‑wing aircraft, and accurately documenting all related written and computerized information in a dynamic, fast‑paced, high‑volume, high‑stress environment. Strong organization, customer service, communication, and computer skills are essential, as is the ability to develop and maintain positive working relationships.

Responsibilities

• Serve as the primary point of contact for patient transfer and transport requests.
• Coordinate and monitor transport via ground ambulance, helicopter, and fixed‑wing aircraft.
• Accurately document all related information in both written and computerized formats.
• Maintain organization and efficiency in a high‑volume, high‑stress environment.
• Provide excellent customer service and communication with internal and external partners.
• Develop and sustain positive working relationships across teams.

Requirements

• High School Diploma.
• State‑certified EMT, EMT‑P, or EMD certification.
• 1–2 years of EMS and/or dispatch experience.
• Typing speed of 40–50 wpm preferred.
• Texas certification as EMT, EMT‑P, or EMDBLS (to be obtained within 90 days of employment).
• Completion of Metro Communications Center Training within 1 year of employment.

Schedule

• Varying shifts, primarily night shift.
• Typically 12‑hour shifts.
• Three shifts one week, four shifts the following week.