Communication Manager, Planning & Performance

About the role

This role is based at one of our corporate offices in McLean, VA or Dallas, TX. It is part of the Americas Marketing team, supporting on-property and above-property marketing leaders to drive hotel performance through digital advertising.

Responsibilities

• Consult with subject matter experts to refine technical documentation or guidance for clarity, conciseness, and brand style, voice and tone.
• Track and maintain all hotel-facing content on SharePoint and Salesforce platforms.
• Provide support for design-related requests for upcoming events, presentations, or initiatives that meet brand guidelines.
• Partner with the Hotel Level Marketing Enablement Lead to manage a hotel-facing communications calendar.
• Work with Hotel Level Marketing subject matter experts to distill complex processes into simple actions for hotel team members.
• Partner with Americas Marketing Team Members to develop performance narratives and supporting decks for presentations or meetings for non-marketing audiences.

Qualifications

• Five (5) years of experience in Communications.
• Experienced as a copy editor using AP Style and can translate complex marketing speak into plain language for non-marketers.
• Three (3) years of experience with core design tools like Adobe Creative Suite, Canva and an expert level PowerPoint presentation builder.
• Three (3) years experience conducting stakeholder interviews or discovery sessions to identify root problems and priorities.
• One (1) year of experience editing web content, especially SharePoint pages, web parts, and file structure.
• Travel up to 10%.

What It Takes to Make the Stay You Have

• Five (5) years of experience in Communications.
• Experienced as a copy editor using AP Style and can translate complex marketing speak into plain language for non-marketers.
• Three (3) years of experience with core design tools like Adobe Creative Suite, Canva and an expert level PowerPoint presentation builder.
• Three (3) years experience conducting stakeholder interviews or discovery sessions to identify root problems and priorities.
• One (1) year of experience editing web content, especially SharePoint pages, web parts, and file structure.
• Travel up to 10%.

How We'll Help You Thrive At Hilton

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents.
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP).
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most.
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered.
• Financial security for your future – Our retirement plans make it easier to save for what’s next.

Pay

The pay range for this role is $77,500 – $110,000 and is determined based on applicable and specialized experience and location.

Schedule

N/A