Commissions Analyst

About the role

Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support—helping clients maximize building performance, energy efficiency, and equipment lifespan.

The Commissions Analyst is an experienced professional responsible for supporting the accurate and consistent administration of commission and incentive compensation programs. Working within established plans, policies and procedures, this role collaborates with cross-functional stakeholders and exercises judgment in recurring and moderately complex situations while escalating matters involving unclear plan provisions, significant financial exposure, or material control risks.

Responsibilities

• Administer commission and incentive compensation programs to ensure accurate, timely, and compliant payment of earnings in accordance with approved plan provisions.
• Perform routine to moderately complex commission calculations in accordance with approved plans and established procedures to support accurate and consistent incentive payments.
• Review, validate, and reconcile data from multiple sources to identify discrepancies and ensure commission calculations are complete, accurate, and supported by reliable documentation.
• Research and resolve routine and moderately complex commission inquiries and payment discrepancies to promote employee confidence and consistent plan administration.
• Apply established commission and incentive plan provisions when responding to employee and manager questions to promote consistent understanding and administration of plan rules.
• Prepare recurring analyses and reports on commission results and performance metrics to support management review, reconciliation activities, and operational decision-making.
• Analyze commission results, payout trends, performance attainment, and related metrics to identify discrepancies, unusual results, and process issues requiring follow-up or management review.
• Maintain commission models, reporting tools, dashboards, procedures, and supporting documentation and recommend process improvements to enhance accuracy, efficiency, and consistency.
• Support testing, implementation, and administration activities for new or revised commission plans, systems, and processes to promote accurate calculations and effective program administration.
• Maintain accurate commission records, participant data, plan documentation, approvals, and audit trails to support internal controls, compliance requirements, and audit readiness.

Requirements

• Minimum B.A./B.S. from an accredited university with a degree in business, accounting, human resources or a related field.
• Three years of experience in commissions, incentive, payroll, accounting, finance or a related analytical function.
• Demonstrated experience working with commission or incentive compensation calculations and reconciling data from multiple sources.
• Advanced proficiency with Microsoft Excel, including formulas, lookups, pivot tables, data validation, and analysis of large data sets.
• Preferred: Certified Sales Compensation Professional (CSCP) or Certified Compensation Professional (CCP).

Skills

• Strong analytical and problem-solving skills with exceptional attention to detail and accuracy.
• Strong financial and business acumen.
• Ability to interpret incentive plan documents and translate plan provisions into accurate calculations.
• Ability to identify trends, anomalies, and complex data, payment, or plan administration issues and exercise independent judgment in determining appropriate resolution or escalation.
• Ability to communicate complex compensation and financial information clearly and collaborate effectively with employees, managers, senior leaders and cross-functional partners.
• Ability to handle confidential and sensitive compensation information with appropriate discretion.
• Ability to work independently, improve processes, develop scalable solutions in a growing organization.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and meet recurring payroll and commission deadlines.

Benefits

• Competitive pay based on experience.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for professional development and certification assistance.