Commissions Analyst

About the Role

This intermediate level role supports the accurate calculation and processing of commission and sales incentive payments. The role will assist in maintaining commission systems, resolving discrepancies, responding to producer commission inquiries, data analysis, and testing system enhancements to support business operations.

Responsibilities

• Support the processing of commission and sales incentive payments across various product lines.
• Respond to routine inquiries from internal stakeholders regarding commission questions.
• Identify discrepancies between commission agreements and system calculations.
• Support audit requests and data gathering as needed.
• Test and validate system enhancements.
• Gather data for audit requests to present accurate and timely reporting.
• Daily operation and maintenance of the Commission System, including data entry, loading files, reviewing validation reports, reviewing payment information, and related tasks.
• First-tier support of issues/questions from producers and various internal personnel regarding commission system calculations via email and/or phone.
• Communication between various internal departments for research and troubleshooting.
• Test system enhancements during quarterly releases and as needed.
• Ensure timely and accurate completion of work tasks assigned.
• Participate in special projects to improve Commissions policies and procedures.
• Perform other job-related duties as assigned, within your scope of responsibilities.

Requirements

Education: Bachelor's degree in Finance, Business, Human Resources, or related field required. Four years of related experience can be used in lieu of a Bachelor’s degree.

Work Experience: 2 years of related experience with commission, incentive, or payroll systems is required. Experience in the health insurance industry is preferred.

Skills and Abilities

• Strong verbal and written communication, organizational, time management, and interpersonal skills.
• Ability to accomplish tasks under time constraints and shifting priorities while ensuring accuracy.
• Working knowledge of Microsoft applications (e.g., Teams, Outlook, Word, Excel) with a high level of competency in Excel.
• Capacity to adapt plans and approaches based on new information or changing circumstances.
• Ability to work cohesively in a team environment.
• Ability to maintain the confidentiality of sensitive and financial information.
• Ability to escalate issues as appropriate and in a timely fashion.

Physical Demands

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize, and analyze is required.

Residency in or relocation to Louisiana is preferred for all positions.