Commission Associate

About the role

The Commission Associate will deliver prompt, accurate and courteous service by handling verbal and written inquiries for general agencies and other Banner Life departments concerning Commissions.

Responsibilities

• Review daily commission activity including payment listings and error reports.
• Audit random records for accuracy.
• Research amounts that require management approval and verify their accuracy.
• Report results to management daily.
• Prepare checks and EFT payments for distribution to agencies.
• Research and respond to agency compensation related requests such as confirmation of payment dates, rates of commission, hierarchy records and stop payment requests.
• Coordinate corrections with Administrative Services Unit and Finance Department staff. Communicate result to agency staff.
• Prepare and submit for approval appropriate check requisitions and other administrative forms to ensure correct and timely payments or compensation adjustments.
• Maintain records of tax levies, social services required income withholdings, escheat accounts and other required commission monitoring.
• Set up payment amounts and dates according to standard, draft correspondence to impacted broker and government agency upon set up, payment and release.
• Review and verify 1099 MISC reporting records for accuracy and process corrections as needed.
• Research agency/broker debit balances, determine accuracy and develop documentation in support of the balance due.
• Maintain agent debt management file and record payments received, collection agency fees and legal expenses.
• Respond to broker inquiries and correspond with collection agency.
• Record daily task activity and maintain record tables for processing issues.
• Complete special projects and provide administrative support to other business areas as directed by management.
• Process monthly suspense report- verify if funds need to be paid to an agent and balance out report for Finance.
• Prepare correspondence, emails, letters, memos, reports.
• Review, prepare and distribute bonus reports.

Qualifications

Education: High School diploma or equivalent. Some college preferred.

Experience/Knowledge: 2+ administrative/customer support experience.

Skills

• Client service/phone handling
• Ability to problem solve and analyze commission statements
• Computer knowledge - ability to create, edit, retrieve, save, and print
• Ability to learn new software
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook & Access)

Pay

The expected hiring compensation range for this position is $49,500 - $59,400 annually. This role is eligible to participate in the Annual Incentive Plan; the current target payment is 3% of base salary, modified for corporate and individual performance. Bonuses are pro-rated based on start date.

Schedule

This position is a hybrid role, reporting into our Frederick, MD office three times per week.

Benefits

• 10 vacation days and 10 sick days accrued bi-weekly
• 9 paid holidays throughout the calendar year
• Health, life, and dental insurance
• 401K with company match up to 6%
• Pension package
• Generous time off and wellbeing initiatives
• Professional development and career progression support
• Time off to volunteer for causes