Commercial Underwriting Quality Assurance Associate

RT Specialty, a division of Ryan Specialty, is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers specialize in property, casualty, professional lines, transportation, and workers’ compensation, providing creative solutions to retail brokerage firms. We define ourselves through superior execution on behalf of our clients, establishing us as an industry leader.

About the role

The Commercial Underwriting Quality Assurance Associate supports underwriting quality, regulatory compliance, and operational excellence by conducting detailed reviews of insurance files, documentation, and business processes. This role identifies quality concerns, monitors trends, analyzes root causes, and partners with underwriting and operational teams to drive corrective actions and process improvements. The position ensures adherence to carrier guidelines, regulatory requirements, and internal standards while supporting consistent underwriting practices across the organization.

Responsibilities

• Conduct monthly quality reviews of underwriting and servicing files and document findings in accordance with established QA procedures.
• Review policies, endorsements, applications, rating, documentation, and supporting forms for compliance with carrier, regulatory, and internal requirements.
• Identify trends, recurring issues, and process breakdowns through quality review activities and data analysis.
• Analyze root causes of quality concerns and collaborate with stakeholders to develop corrective and preventative actions.
• Monitor quality results over time and support reporting related to office, carrier, product, and operational performance.
• Maintain accurate audit documentation and quality records.
• Prepare and present quality findings, trends, and recommendations to underwriting leadership and business partners.
• Support initiatives designed to improve underwriting consistency, operational accuracy, and regulatory compliance.
• Stay current on carrier guidelines, underwriting requirements, state regulations, and internal procedures.
• Utilize reporting tools, AI tools, and data analytics to improve review efficiency and identify opportunities for process improvement.
• Participate in special projects, testing, and process enhancement initiatives as assigned.
• Demonstrate strong organizational skills, attention to detail, professionalism, and the ability to work independently.

Requirements

• 2+ years of experience within the commercial Property & Casualty (P&C) insurance industry, including underwriting, underwriting support, quality assurance, auditing, compliance, or insurance operations.
• Strong understanding of policy forms, rating, underwriting documentation, carrier guidelines, and regulatory compliance requirements.
• Experience reviewing files for accuracy and identifying process improvement opportunities preferred.
• Bachelor's degree preferred; equivalent insurance industry experience will be considered.
• Advanced proficiency in Microsoft Excel, including data analysis, formulas, filtering, and reporting.
• Strong analytical, communication, and problem-solving skills.
• Ability to manage multiple priorities and work independently in a deadline-driven environment.

Preferred Qualifications

• Experience in Excess & Surplus Lines; Binding Authority, or Wholesale Brokerage operations.
• Familiarity with quality assurance methodologies, trend analysis, and root cause analysis.
• Knowledge of state regulatory requirements, surplus lines documentation, and carrier compliance standards.
• Experience presenting findings and recommendations to leadership and operational teams.

Benefits

Ryan Specialty seeks to offer employees a comprehensive and best-in-class benefits package that supports physical, financial, and emotional well-being goals. Benefits include paid time off for company holidays, vacation, sick, and personal days, as well as paid parental leave, mental health services, and more. For additional information, visit Ryan Specialty Total Rewards.

Pay

The target salary range for this position is $64,000.00 - $80,000.00 annually. The wage range considers factors such as training, transferable skills, work experience, licensure, certification, business needs, and market demands. Full-time roles are eligible for bonuses and benefits.