Commercial Underwriting Associate

About the role

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs.

The Commercial Underwriting Associate serves as the primary point of contact for insureds and lienholders for policy-related inquiries. You will provide superior customer service and offer solutions to customers to resolve problems within company guidelines.

Responsibilities

• Effectively handle all incoming calls and follow-up calls – up to 100% of shift handling calls.
• Provide superior customer service, responding to requests for interpretations of guidelines and procedures, rating inquiries, and premium discrepancies in a prompt and professional manner.
• Research policy information and exercise underwriting authority.
• Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager.
• Process high-volume policy change requests from internal and external customers.
• Assist with questions related to billing, compliance guidelines and procedures, rating inquiries, etc.

Requirements

• One (1) year or more of related Property & Casualty experience.
• High School diploma or equivalent; Associate’s degree preferred.
• Strong verbal, listening, and written communication skills; Bilingual (English/Spanish) preferred.
• Apply professional and effective phone skills.
• Capable of multitasking, highly organized, with excellent time management skills.
• Ability to operate and self-driven to excel in a fast-paced, high-volume call center environment.
• Use problem-solving and decision-making skills to help customers and process work.
• Strong computer skills including typing, spreadsheets, word processing software, and CRM applications.
• Must be dependable and reliable.
• Work schedule may fluctuate based on business needs.

Locations: McAllen, Texas; Remote-TX; Richardson, Texas.