Commercial Underwriting Associate

Customer-oriented professional responsible for handling inbound calls from insureds and agents; assisting with billing, non-monied endorsements, technical system difficulties, document requests, and cancellations. This role focuses on agency relationships, policy retention, and agency education.

Responsibilities

• Monitor suspense and documents uploaded by agents to ensure timely processing of non-monied endorsements.
• Provide professional phone support for complex billing inquiries, ensuring clear explanations, accurate account information, and resolution.
• Build and maintain strong agency relationships to support policy retention, including tracking, taking payments, processing pay plan rebuilds, and documenting actions.
• Send policy memos that clearly communicate underwriting requirements and compliance timelines.
• Participate in round-robin phone and chat queues to support bilingual agents and insureds with accurate, guideline-consistent assistance.
• Collaborate with underwriting, product, and sales teams to stay updated on improvements and communicate ideas, thoughts, and concerns.
• Ensure internal compliance with regulatory and statutory requirements.
• Meet productivity, service level, and quality assurance goals.
• Level 1: Non-monied endorsement and suspense review and processing.
• Level 2 & 3: Review and process endorsements within 5 days, including monied endorsements, plus suspense review.

Requirements

• Undergraduate degree in Risk Management/Insurance, Business, or related field; equivalent experience considered.
• 1-3 years of experience in commercial auto (non-standard) underwriting or closely related P&C roles; knowledge of underwriting principles and statutory requirements.
• Experience in the retail agency space is also acceptable.
• Proficiency with office productivity tools; ability to prioritize and meet service commitments.
• Thrives in a fast-paced, automated production environment with strong tech proficiency.
• Makes sound, autonomous decisions based on multiple facts while following guidelines.
• Detail-oriented, accurate, team-minded, and professional in communication.

Skills

• Native, fluent, or working proficiency in Spanish and English (preferred).

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Benefits

• Premium healthcare plans: Medical, Dental, Vision, Voluntary Life, Flexible Spending Accounts, and Health Savings Account (for full-time associates and part-time associates working 30+ hours).
• Employer-paid benefits: Group Life and AD&D Insurance, Short- and Long-Term Disability Plans, Employee Assistance Program, Travel Assist, and Benefit Resource Card (includes Teladoc™ and Health Advocate).
• 401(k) Employer Match: 100% match on the first 4% of an associate’s contributions (eligible for full-time and part-time associates over age 21).
• Engagement events: Fun activities to strengthen associate relationships.
• Annual Learning Credit: Reimbursement for approved educational assistance.
• Time Off: Paid Time Off (PTO), Parental Leave Pay, Volunteer Time Off (VTO), Bereavement Pay, Military Leave Pay, and Jury Duty Pay.

Schedule

Full-time, exempt. Hybrid work arrangement: 2 days in office (Atlanta, GA) and 3 days remote.