Commercial Truck Equipment Parts Sales

Responsibilities

• Assist customers at the service counter, by phone, and via email.
• Handle counter walk-ups and process in-store purchase orders (POs).
• Pull parts accurately based on customer orders and job requirements.
• Stage and prepare parts and materials for outbound shipments.
• Check in and process small parcel deliveries daily.
• Help create and maintain necessary customer, order, and job documentation.
• Cook up coordinate information between customers, sales, production, and internal teams.
• Resolve customer questions and concerns in a professional manner.
• Maintain organized work areas for parts staging and documentation.
• Follow company procedures, safety guidelines, and quality standards.

Qualifications

• A high school diploma or equivalent is required.
• Previous customer service, parts, warehouse, or counter experience is preferred, but not required.
• Knowledge of heavy-duty trucks, chassis upfitting, dump bodies, platforms, work lights, or snow and ice removal equipment is a plus, but not required.
• Strong communication, organization, and attention to detail are essential.
• Basic computer skills are required.

Physical Demands

• Standing, sitting, walking, and typing throughout the workday.
• Ability to lift up to 50 lbs independently.
• Ability to utilize team lifting or mechanical assistance for heavier items.

Work Environment

• The front office area is climate controlled.
• The warehouse environment experiences variations in temperature.
• The role also requires occasional work outdoors.
• Candidates must be able to work safely and effectively while anticipating and adapting to changing weather conditions.

Benefits

• 401K with Company Match.
• Health, Vision & Dental Insurance.
• Life & Disability Insurance.
• Flexible Spending Account.
• Paid Time Off (PTO) Program.
• Paid Holidays.
• Reimbursement for Select Personal Protective Equipment (PPE).

About the Role

Monroe Truck Equipment is seeking a dependable and customer-focused Customer Service Representative to support our operations in a heavy-duty vehicle upfitting environment. This is a mixed role that combines customer service, parts handling, documentation, and light warehouse support.

Schedule

Hours are typically Monday through Friday, 8:00 AM to 5:00 PM.

Pay

Compensation is commensurate with experience.