Commercial Title Coordinator (Remote)

About the Company

First American’s GO Title division provides global title and escrow production support across all channels within First American Title, including Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has been dedicated to its people, fostering an inclusive, people‑first culture that has earned numerous accolades such as eleven consecutive years on the Fortune 100 Best Companies to Work For® list and recognition as a top workplace for women, diversity, and LGBTQ+ employees.

Role Overview

The Title Coordinator works with multiple parties to coordinate the completion of the title process, monitors and tracks workflow from searchers and vendors, and supports multi‑site project intake and transaction management. Responsibilities include reviewing and validating data, verifying file completeness, obtaining outstanding title documents, and assisting with title production and settlement services.

• Research incoming order requests and provide accurate, detailed ordering instructions.
• Respond to internal customer and vendor requests primarily through email.
• Update file status within company and/or client system(s).
• Develop strong relationships with vendors and internal stakeholders.
• Proactively communicate file status to appropriate personnel.
• Monitor processes and resolve issues to achieve service‑level agreements (SLAs).
• Report issues to internal stakeholders as appropriate.
• Escalate complex title issues to manager as needed.
• Facilitate on‑boarding of vendors.
• Implement best practices, develop performance standards, policies, and procedures, and provide tools for consistent vendor management.
• Analyze vendor performance, identify trends, and take corrective action to improve performance.
• Act as a liaison between vendor partners and the company to resolve service‑delivery issues.
• Manage a wide range of vendor‑management programs/projects, including defining requirements, developing project plans, and monitoring delivery schedules.
• Perform special projects and assist with title production support services and settlement services preparation.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 3+ years of title experience with knowledge of property title searches, documents, issues, and complexities.
• Demonstrated success establishing, leading, and maintaining effective working relationships.
• Proficient Microsoft Office skill set.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Strong problem‑solving and organizational skills.
• Professionalism and a positive service attitude.
• Working knowledge of company and/or client operating systems.
• Remote work opportunity.

Pay

Hourly rate: $20.34 – $27.12 (remote). This range is an estimate of the base pay for this position at the time of posting and may vary based on knowledge, skills, experience, business requirements, and geographic location.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and paid sick leave.
• Employee stock purchase plan.
• Inclusive, people‑first culture that supports authenticity and diversity.