Commercial Title and Escrow Assistant (In Office)

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

About the role

• Supports a large national team with escrow and title duties and processes.
• Provides excellent customer service and assists in the establishment of new accounts and maintenance of existing accounts.

Responsibilities

• Perform various related duties, including document review/abstracting, and the facilitation of the recording of legal documents nationwide.
• Assist in the maintenance of online communication tools data entry and information compliance.
• Communicate with customers and vendors on a regular basis providing status updates.
• Responsible for pre-close maintenance and post-close follow up on escrow and title issues.
• Help to develop and/or obtain required escrow and title documentation in accordance with instructions, file needs, policy and procedures, and applicable statutory and Federal regulations.
• Use research to create and maintain files, records and reports.
• Respond to inquiries and gather information to resolve issues.
• Audit calculations and legal documents for accuracy.
• Participate in the business development activities to help maintain existing clients and to acquire new clients.

Requirements

• High School diploma or equivalent
• 2+ years related experience directly assisting with escrow and/or title transactions with some real estate related knowledge and experience
• Communicate professionally with all customers
• Strong customer service orientation
• Detail orientation
• Excellent verbal communication
• Problem solving skills
• Strong organizational skills

Qualifications

• None specified

Skills

• Customer service
• Document review/abstracting
• Escrow and title processing
• Online communication tools
• File maintenance
• Research
• Communication
• Problem solving
• Organizational skills

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO/paid sick leave
• Employee stock purchase plan

Pay

Pay Range: $20.31 - $27.09 Hourly