Commercial Systems Manager

About the role

Noom Health's B2B Operations team is the connective tissue between our Employer Sales, Health Plan Sales, Partnerships, and Client Success functions. We're an agile group of operators who partner across the business to unblock growth, scale best practices, and keep the engine running smoothly — and we do it while rolling up our sleeves, supporting one another, and celebrating wins big and small.

Responsibilities

• Salesforce administration: day-to-day administration, user management, profiles and permissions, flows, validation rules, reports, dashboards, price books/pricing rules/products, and support tickets
• Maintain data integrity, field hygiene, and pipeline accuracy across objects
• Support commission reporting, deal operations workflows, and custom object configurations
• Troubleshoot issues promptly and communicate status clearly
• Integration Ownership: Own and manage integrations between Salesforce and connected commercial tools (ZoomInfo, Ironclad, Slack, Workato, Gong Engage, AutoRFP, DocuSign, and others), serving as the internal point of contact for technical questions
• Support in evaluating new tools against the existing stack for overlap, compatibility, and ROI, in partnership with Commercial Operations and Enablement
• Document integration logic, data flows, and system dependencies, keeping the stack well-documented and auditable as it evolves
• AI Operations: Partner with engineering on rolling out AI automations across the revenue tech stack, and help define the framework for what AI agents can safely touch in Salesforce
• Revenue Systems Foundation: Support the revenue systems roadmap and help maintain a scalable architecture connecting tools, data, and workflows across Sales, Operations, Finance, and CS
• Stakeholder & Project Management: Serve as a systems point of contact for Sales leadership, Strategy and Ops, CS, Finance, and Legal. Translate stakeholder needs into clear system requirements without over-scoping or under-delivering. Run discovery conversations with key stakeholders to surface the real ask beneath the surface request. Manage your own project queue: scope, prioritize, communicate timelines, execute, and proactively flag gaps, risks, and dependencies before they become problems. Partner with Enablement to train teams on what's relevant to their work

Requirements

• 5+ years of Salesforce administration experience; Salesforce Administrator certification required (Advanced Admin or Platform App Builder a plus)
• Demonstrated experience managing or troubleshooting third-party integrations with Salesforce
• Hands-on configuration or administration experience Ironclad experience strongly preferred
• Strong cross-functional collaboration skills — comfortable working with a Sales rep and a Finance analyst in the same afternoon
• Project management instincts: you track your own work, hit deadlines, escalate appropriately, and communicate completion
• Comfortable operating in ambiguity — you ask the right questions and don’t wait to be told every step
• A self-starter mindset: you spot opportunities, communicate clearly, and operationalize improvements without being asked
• AI-forward: actively looking for ways to optimize and automate so the team can focus on higher-value work; exposure to automation tools like Workato, Zapier, or similar is a plus
• Experience in B2B SaaS, health tech, or commercial operations preferred

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience: 5+ years of Salesforce administration experience; Salesforce Administrator certification required (Advanced Admin or Platform App Builder a plus)

Skills

• Strong understanding of Salesforce features and best practices
• Experience with third-party integrations and Salesforce
• Excellent problem-solving and troubleshooting skills
• Strong communication and interpersonal skills
• Ability to manage multiple projects and priorities simultaneously
• Experience with AI and automation tools

Benefits

• Paid holidays
• Generous time off
• Summer Fridays
• Summer Break week
• Medical, dental, and vision insurance
• Life insurance
• Parental leave
• Stock awards
• Performance-based bonus
• Access to Noom's products

Pay

The base salary range for this position is $115,000 - $150,000. Actual compensation is determined by job-related factors, including experience, skills, qualifications, and location. This role is eligible for our NYC or Princeton office locations, operating on a hybrid schedule (2 days per week on-site).