Commercial Support Specialist

We need to output HTML fragment with sections: About the role? The description includes company description, job summary, essential job functions, requirements, education and experience, physical requirements, why roxtec? benefits, physical abilities, etc. We must use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should not repeat job title as heading. We should not include Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "NOTE: This job description is not intended to be all-inclusive..." and "Applicants must be legally authorized..." and EEO statements. We need to preserve all substantive information. So we need to include company description, job summary, essential functions (list), requirements (list), education and experience (maybe as list), physical requirements (maybe as list), why roxtec? (maybe as paragraph), benefits (list), physical abilities (maybe as list). Pay and Schedule: not mentioned except "competitive compensation package" and "Flexible or Hybrid Schedules: Options available based on your position." So we have schedule info: Flexible or Hybrid Schedules. Pay: not specific; we should not create Pay section unless posting actually states them. It says "competitive compensation package" but no numbers; that's vague. According to rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD"). So we should not create Pay section because it's not specific. Schedule: we have "Flexible or Hybrid Schedules: Options available based on your position." That's specific enough? It's not a placeholder; it's a statement. So we can include Schedule section. Benefits: we have detailed list; include Benefits section. About the role: maybe we can have About the role section with company description and job summary. Or we could split: About the role (company overview) and Responsibilities (essential job functions). Requirements: combine requirements, education/experience, physical requirements? Could separate Qualifications (education/experience) and Skills (requirements). But we should prefer few substantive sections over many thin ones. Let's think: we could have sections: About the role (company description + job summary), Responsibilities (essential job functions), Requirements (communication, customer focus, organizational, independent decision-making, technical aptitude, computer skills), Qualifications (education and experience), Benefits, Schedule, Physical Abilities (maybe as part of Requirements? but it's separate). However we must not create sections with filler. Physical Abilities has specific details; we can include as a section maybe "Physical Requirements". But the instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't forbid other headings? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies those are examples; we can use those headings. Probably we should stick to those headings where applicable. So we can map: - About the role: company description + job summary. - Responsibilities: essential job functions (list). - Requirements: communication skills, customer focus, organizational skills, independent decision-making, technical aptitude, computer skills (list). - Qualifications: education and experience (high school diploma or equivalent, previous inside sales or customer service experience preferred). - Benefits: benefits list. - Schedule: flexible or hybrid schedules. - Physical Abilities: maybe we could put under Requirements? But there is no heading for physical abilities in examples; but we could still use a heading like "Physical Requirements" if we want, but instruction says use those headings for section headings (e.g...). It doesn't forbid other headings, but to be safe we could incorporate physical abilities into Requirements or Qualifications? However it's substantive; we could add a section "Physical Requirements" as an

even if not in examples; but the instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It might be interpreted that we should use those headings for sections; but we could also add others if needed. However to follow instruction strictly, maybe we should not create extra headings beyond those examples. But we have physical abilities info; we could embed it in Requirements or Qualifications as a list item. But that might be mixing categories. However we can include it under Requirements as a bullet: "Physical Requirements: ability to stand/frequently, walk/frequently, sit/continuously, etc." That would preserve info. Similarly, "Why Roxtec?" could be part of About the role. Thus we can have sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Schedule. We must not include Pay. Now we need to output only HTML fragment, no /, no markdown fences. We'll produce something like:

About the role

Roxtec Inc. (www.roxtec.com) is the global leader in modular-based cable and pipe sealing solutions. Founded in 1990, we help protect critical infrastructure across industries by delivering innovative systems that ensure safety, reliability, and compliance. With a strong focus on engineering and design, Roxtec has grown rapidly—averaging 30% annual growth over the past decade—and continues to set the standard for sealing performance worldwide. The Commercial Support Specialist provides essential support to both internal and external customers by assisting with product inquiries, quotations, availability checks, and order processing for Roxtec products and components. This role is ideal for individuals beginning their career in commercial support and customer service.

Responsibilities

• Quotation Preparation: Assist in preparing accurate quotations based on customer requirements using established guidelines.
• Pricing Knowledge: Apply basic understanding of pricing structures and company policies to support quotation development.
• Coordination: Coordinate with Sales, Design, and Engineering teams under guidance to gather necessary information for quotes.
• Customer Follow-Up: Respond to standard customer inquiries and follow up on submitted quotations to ensure satisfaction.
• Customer Service: Provide courteous and professional support to internal and external customers, helping resolve routine issues and escalating complex ones as needed.
• Documentation: Prepare routine documentation for order processing and conduct basic stock checks to support customer and sales team needs.
• CRM Management: Enter and maintain customer data and RFQs in the CRM system, ensuring accurate recordkeeping and follow-up tracking.
• Team Collaboration: Work collaboratively with peers to maintain a balanced workflow and support team goals.
• Other Duties: Perform additional tasks assigned to support departmental operations.

Requirements

• Communication Skills: Strong written and verbal communication skills.
• Customer Focus: Must be customer-focused, detail-oriented, and solution-minded.
• Organizational Skills: Good organization and time management skills required.
• Independent Decision-Making: Capable of making independent decisions and working with minimal supervision.
• Technical Aptitude: Strong mathematical, technical, and mechanical aptitude.
• Computer Skills: Knowledgeable in the Microsoft Suite of products (Excel, Word, PowerPoint, Outlook).
• Physical Requirements: Required to wear PPE as needed; stand – frequently, walk – frequently, sit – continuously, climb – N/A, crawl – N/A, squat or kneel – occasionally, bend – occasionally, fine manipulation – occasionally, reach outward – occasionally, reach above shoulder – occasionally, lift/carry/push/pull up to 50 pounds – occasionally.

Qualifications

• Education: High School diploma or equivalent.
• Experience: Previous inside sales or customer service experience preferred.

Benefits

• 401(k) Plan with Company Contribution: Immediate vesting.
• Comprehensive Health Coverage: Medical, Dental, and Vision Insurance.
• Income Protection: Short-Term Disability (STD) and Long-Term Disability (LTD) coverage.
• Life Insurance: Company-paid coverage.
• Paid Time Off: Includes holidays, vacation, and personal days, tailored to position.
• Career Development Opportunities: Support for professional growth and advancement.
• Education and Tuition Reimbursement: Programs available.
• Flexible or Hybrid Schedules: Options available based on position.
• Climate-Controlled Workspaces: Warehouse, fabrication, and shop areas climate-controlled year-round.
• Exciting Bonus Opportunities: Eligible for a bonus based on individual and company performance.

Schedule

Flexible or Hybrid Schedules: Options available based on your position.

We need to ensure we didn't include any boilerplate like EEO, legal, etc. We removed those. Check for duplicate lines: we didn't repeat. Check for any placeholder text: we didn't include "commensurate with experience" etc. Check for any mention of Pay: we didn't include Pay section. Check for any mention of "Physical Abilities" as separate heading: we incorporated into Requirements. Check for "Why Roxtec?" we omitted; but we could incorporate into About the role maybe as a sentence: "Because Your Work—and Workplace—Matter." Could add to About the role paragraph. Let's add a sentence: "Because Your Work—and Workplace—Matter." after the job summary. Thus About the role paragraph will include that. Now ensure we didn't miss any substantive info: company description, job summary, essential functions, requirements, education/experience, physical requirements (PPE, physical demands), benefits list, schedule. Also we missed "Physical Abilities" details like stand frequently etc. We included those in physical requirements bullet. Good. We also missed "Physical Abilities" note about N/A etc. We included. We missed "Physical Abilities" note about "NOTE: This job description is not intended to be all-inclusive..." which we removed as boilerplate. We missed "Applicants must be legally authorized..." and EEO statements; removed. We missed "Physical Abilities" note about "Occasionally - Occupation requires this activity up to 33% of the time (.25 - 2.5 hrs/day)" etc. We could include that detail but it's somewhat explanatory; but we already gave frequencies. Could add as sub-bullets but not necessary. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The frequencies are substantive; we included them as "stand – frequently, walk – frequently, sit – continuously, ..." but we didn't include the explanation of what frequently means (33%-66% etc). That is detail; maybe we should include it to preserve all substantive info. However the instruction also says prefer a few substantive sections over many thin ones. But we must preserve all substantive info; we can include the explanation as part of the physical requirements bullet. Let's incorporate the definitions: "Frequently - Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day); Occasionally - Occupation requires this activity up to 33% of the time (.25 - 2.5 hrs/day); N/A - Activity is not applicable to this occupation." We can add after the list. Thus physical requirements bullet could be longer. We'll adjust. Also we missed "Physical Abilities" note about "Stand – Frequently Walk – Frequently Sit – Continuously Climb – N/A Crawl – N/A Squat or Kneel – Occasionally Bend – Occasionally Fine Manipulation – Occasionally Reach Outward – Occasionally Reach Above Shoulder – Occasionally L