Commercial Specialist

Primary Responsibilities

• Support CPP-led commercial sales.
• Assist with dispatching and coordination of commercial deliveries from order creation to dispatched for delivery.
• Manage store vehicle fleet maintenance, safety checks, and general vehicle readiness.
• Conduct account stocking visits and Pro Sales flyer drops.
• Perform outbound calls, follow-ups, and basic account touchpoints.
• Perform customer deliveries as needed, following standard driver procedures (pick, stage, deliver, returns, core handling collection of credit accounts, customer relationship building).
• Lead the organization and maintenance in and around the parts department / backroom, staging, and delivery areas.
• Maintain knowledge of product inventory and new arrivals to assist with sales.
• Aid in upselling and cross-selling products to increase average transaction value.
• Lead the commercial program when the CPP is not present (i.e. Weekends as business and customer demands require).

Secondary Responsibilities

• Engage with walk-in customers to understand their needs and recommend appropriate parts or services.
• Assist CPPs and GMs with tasking, special projects or execution initiatives including inventory management.
• Support onboarding and shadowing of new team members.

Success Factors

• Friendly communication.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and Parts lookup systems.
• Strong selling skills for commercial customers.
• Maintain knowledge of product inventory and new arrivals to assist with sales.
• Ability to multi-task and remain organized in a busy environment.
• Ability to route store drivers.
• Strong vehicle maintenance knowledge.
• Maintain MVR certification.

Essential Job Skills

• Necessary for Success as a Commercial Specialist:
• Ability to work an assortment of days, evenings, and weekends as needed.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
• Willingness to learn about new products and sales techniques.
• Use Microsoft software effectively (Word, Excel required).
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Strong organizational skills.
• Basic inventory management skills.
• Basic dispatching knowledge.
• Basic understanding of vehicle maintenance schedules.
• Working knowledge of automotive systems, and diagnostic ability to include internal engine, suspension, brakes, electronic, exhaust, etc.
• Successfully complete the Parts Knowledge Assessment.

Prior Experience

• Prior Automotive Parts Experience Preferred.
• Prior dispatching or logistics coordination experience.
• Proven sales ability.
• Formal or informal experience working in groups to achieve goals.

Education

• High school diploma or general education degree (GED).

Certificates, Licenses, Registrations

• ASE Certification Preferred, But Not Required.

Physical Demands

• While performing the duties of this job, the employee will predominantly be walking or standing.
• The employee is required to be able to talk and hear and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration.
• The noise level in the work environment is usually moderate.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation.
• While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades.
• The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration.
• The noise level in the work environment is usually moderate.