Commercial Specialist

About the role

Support CPP-led commercial sales and assist with dispatching and coordination of commercial deliveries from order creation to dispatch for delivery.

Responsibilities

• Dispatch and coordinate commercial deliveries, ensuring smooth order fulfillment from creation to dispatch.
• Manage store vehicle fleet maintenance, safety checks, and general vehicle readiness.
• Conduct account stocking visits and Pro Sales flyer drops.
• Perform outbound calls, follow-ups, and basic account touchpoints.
• Perform customer deliveries as needed, following standard driver procedures (pick, stage, deliver, returns, core handling, collection of credit accounts, customer relationship building).
• Lead organization and maintenance of the parts department/backroom, staging, and delivery areas.
• Maintain knowledge of product inventory and new arrivals to assist with sales.
• Assist in upselling and cross-selling products to increase average transaction value.
• Lead commercial program when the CPP is not present (e.g., weekends as business and customer demands require).
• Engage with walk-in customers to understand their needs and recommend appropriate parts or services.
• Assist CPPs and GMs with tasking, special projects, or execution initiatives, including inventory management.
• Support onboarding and shadowing of new team members.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge.
• Operating POS and parts lookup systems.
• Strong selling skills for commercial customers.
• Ability to multi-task and remain organized in a busy environment.
• Ability to route store drivers.
• Strong vehicle maintenance knowledge.
• Maintain MVR certification.

Essential Job Skills

• Ability to work an assortment of days, evenings, and weekends as needed.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Willingness to learn about new products and sales techniques.
• Use Microsoft software effectively (Word, Excel required).
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Strong organizational skills.
• Basic inventory management skills.
• Basic dispatching knowledge.
• Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, exhaust, etc.
• Successfully complete the Parts Knowledge Assessment.

Prior Experience that Sets a Commercial Specialist up for Success

• Prior automotive parts experience preferred.
• Prior dispatching or logistics coordination experience.
• Proven sales ability.
• Formal or informal experience working in groups to achieve goals.

Education

• High school diploma or general education degree (GED).

Certificates, Licenses, Registrations

• ASE Certification preferred, but not required.
• Must have a valid driver’s license with an acceptable driving record as this role requires MVR certification.

Physical Demands

The employee will predominantly be walking or standing. The employee must be able to talk and hear and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment

The employee usually works inside but will occasionally work outside and be exposed to various weather conditions while performing tasks such as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

Pay

The good faith estimate for this role is between $15.60 and $17.35 per hour for a new team member. The rate offered depends on factors including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).