Commercial Specialist

Primary Responsibilities

• Support CPP-led commercial sales.
• Assist with dispatching and coordination of commercial deliveries from order creation to dispatched for delivery.
• Manage store vehicle fleet maintenance, safety checks, and general vehicle readiness.
• Conduct account stocking visits and Pro Sales flyer drops.
• Perform outbound calls, follow-ups, and basic account touchpoints.
• Perform customer deliveries as needed, following standard driver procedures (pick, stage, deliver, returns, core handling collection of credit accounts, customer relationship building).
• Lead the organization and maintenance in and around the parts department / backroom, staging, and delivery areas.
• Maintain knowledge of product inventory and new arrivals to assist with sales.
• Aid in upselling and cross-selling products to increase average transaction value.
• Lead the commercial program when the CPP is not present (i.e. Weekends as business and customer demands require).

Secondary Responsibilities

• Engage with walk-in customers to understand their needs and recommend appropriate parts or services.
• Assist CPPs and GMs with tasking, special projects or execution initiatives including inventory management.
• Support onboarding and shadowing of new team members.

Success Factors

• Friendly communication.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and Parts lookup systems.
• Strong selling skills for commercial customers.
• Ability to multi-task and remain organized in a busy environment.
• Ability to route store drivers.
• Strong vehicle maintenance knowledge.
• Maintain MVR certification.

Essential Job Skills

• Necessary for Success as a Commercial Specialist:
• Ability to work an assortment of days, evenings, and weekends as needed.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
• Willingness to learn about new products and sales techniques.
• Use Microsoft software effectively (Word, Excel required).
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Strong organizational skills.
• Basic inventory management skills.
• Basic dispatching knowledge.
• Basic understanding of vehicle maintenance schedules.
• Working knowledge of automotive systems, and diagnostic ability to include internal engine, suspension, brakes, electronic, exhaust, etc.
• Successfully complete the Parts Knowledge Assessment.

Success Factors

• Proven sales ability.
• Formal or informal experience working in groups to achieve goals.

Education

• Necessary for Success as a Commercial Specialist:
• A high school diploma or general education degree (GED).

Physical Demands

• The physical demands and work environment described here are representative of those an employee must meet to successfully perform the essential functions of this job, with or without reasonable accommodation.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation.

Compensation Range

• The good faith estimate for this role is between 17.15 USD and 19.08 USD per hour for a new team member.

Benefits

• Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families.

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