Commercial Solutions Engineer

About the role

Smartsheet is seeking a Solutions Engineer to join our Worldwide Field Operations Commercial Solutions Engineering team. This role is remote within the US and involves partnering with Sales to provide technical leadership, conducting discovery sessions, and growing revenue.

Responsibilities

• Identify, build, and demonstrate Smartsheet solutions that solve specific customer problems
• Lead technical sales engagements, collaborating with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance
• Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy
• Partner with Sales, Product, Customer Success, and Professional Services teams to provide a great overall customer experience and drive revenue growth
• Grow and maintain knowledge for all Smartsheet products, services, and competitors
• Participate in cross-functional and department-wide projects that support strategic initiatives
• Provide feedback to Product teams to ensure that our solutions continue to align with customer needs
• Periodically travel to customer sites as a technical subject matter expert

Requirements

• At least 1-3 years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or related field in the SaaS and enterprise B2B software industry
• Critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems
• Experience leveraging & positioning AI during sales cycles
• Proven track record selling into multiple lines of business
• Strong technical skills and comfort working in ambiguous and high-pressure situations
• Excellent communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences
• Knowledge of project management methodologies and their practical business applications

Qualifications

• BS/BA degree in Computer Science, Information Systems, or a related field
• Experience with SaaS and enterprise B2B software
• Experience with AI and automation tools

Skills

• Technical expertise in SaaS and enterprise B2B software
• Experience with AI and automation tools
• Strong problem-solving and critical thinking skills
• Effective communication and presentation skills
• Project management experience

Benefits

• Employer subsidized medical/vision and dental coverage
• 401k Match
• Monthly stipend for work and productivity
• Flexible Time Away Program, plus Sick Time Off
• Life insurance, short-term, and long-term disability plans
• 12 paid holidays per year
• Parental Leave
• Personal paid Volunteer Day
• Udemy online courses
• Teleworking options

Pay

US Base Salary Pay Range: $95,000 - $115,000 USD

Schedule

Role-specific teleworking options available within the US