Commercial Services Specialist I

Responsibilities

• Manage the redemption office and escalate high-level issues to management.
• Efficiently coordinate redemptions, schedule consumer pickups, facilitate payments, and ensure proper documentation.
• Receive and process payments, including money orders and cashier’s checks.
• Operate jump boxes and tire air compression pumps.
• Effectively prioritize tasks within the lifecycle of auctioned cars.
• Collaborate with Accounts Receivable to post accurate charges, process invoices, and pursue collections.
• Work with other Manheim departments for post-sale activities, AR, and other matters.
• Generate file jackets for client audits containing condition reports and invoices.
• Coordinate sale vehicle run processes, monitor auctions, and maintain communication with clients.
• Examine vehicles, review condition reports, coordinate transportation, and educate clients on auction processes.
• Build positive relationships with clients and assist with customer care issues.

Qualifications

• High School Diploma/GED and 3 years' experience, or equivalent combination of education and experience.
• Strong verbal and written communication skills.
• Ability to build strong business relationships.
• Problem-solving and de-escalation skills.
• Strong organizational skills.

Pay

USD 18.17 - 27.31 per hour. The hourly base rate may vary based on location and qualifications.

Benefits

• Minimum 16 hours of paid time off per month.
• Seven paid holidays per year.
• Additional paid time off for bereavement, voting, jury duty, volunteering, military, and parental leave.