Commercial Service Technician IV

About the Role

Under minimal supervision, performs diagnostic and service work on commercial (5+ tons) HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure complete satisfaction. Promotes products and services to customers and works under the direction of the Field Supervisor or General Manager.

Responsibilities

• Works under minimal supervision to perform commercial service and maintenance calls.
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories.
• Inspects equipment and performs diagnostics to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
• Completes routine maintenance and equipment cleaning as needed or required.
• Responsible for delivery and removal of parts and equipment needed to complete service work.
• Using a hand-held device, records all required information on customer calls; completes all forms and paperwork in a neat, timely, complete, and accurate manner.
• Collects payment from customers.
• Communicates with dispatch to ensure an accurate status report of activities and availability.
• Delivers excellent customer service and sustains high levels of customer satisfaction.
• Promotes products and services to customers; reports replacement product sales leads to the Sales and Service Coordinator.
• Ensures company property, vehicles, and tools are properly used, maintained, and accounted for.
• Represents the company professionally, honestly, and ethically in all business matters and activities.
• Follows standard procedures and processes; ensures the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.
• Performs similar or other duties as needed or assigned.

Health & Safety Responsibilities

• Reports any unsafe acts, conditions, and hazards to direct supervisor/manager immediately.
• Reports any contravention of legislation or company policy, procedure, or program to direct supervisor/manager immediately.
• Corrects substandard acts or conditions within area of control.
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s).
• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn.
• Complies with general rules as prescribed by company program(s) or procedure(s).
• Operates devices or equipment as prescribed by company program(s) or procedure(s).
• Participates in safety initiatives, teams, or committees.
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents.
• Does not perform acts that may endanger the safety or well-being of others.
• Does not engage in pranks, contests, or rough boisterous behavior.
• Works in compliance with applicable legislative requirements.

Requirements

• High school diploma or GED with additional training and 5+ years’ experience in HVAC with technical training certification required.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
• EPA and safety certifications required.
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories.
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on HVAC equipment.
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision.
• Proficient and able to install a basic duct fitting.
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
• Effective communication skills to resolve customer issues, complaints, or concerns.
• Effective and efficient time-management and organizational skills.
• Valid driver’s license with acceptable driving record.
• Available to work flexible hours and on-call shifts as needed.

Physical Demands

• Ability to stand, walk, climb ladders, and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including but not limited to: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt.
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds.