Commercial Service Technician

Responsibilities

• Respond to service requests
• Troubleshoot, diagnose, and repair equipment in accordance with warranty requirements and industry standards
• Communicate repair status with the service technician supervisor and store management
• Complete same-day work order notes and submit them to your supervisor; ensure proper charge allocations
• Maintain service vehicle, tools, and uniforms to company standards
• Monitor and maintain adequate stock levels
• Diagnose and repair fuel dispensers, replace fuel filters, and work on fuel security systems (training provided)
• Inspect facility interiors and exteriors for safety and maintenance issues
• Perform preventive maintenance on equipment, including but not limited to: rooftop HVAC units, split systems, ice machines, standalone refrigeration, fryers, and other food service equipment
• Ensure all repairs and work activities comply with OSHA and Pilot Company regulations

Qualifications

• A high school diploma or equivalent
• Valid state driver’s license and positive driving record
• Minimum 3 years of recent commercial HVAC service experience
• EPA Universal 608 certification required
• Minimum 3 years of recent experience repairing commercial cooking or refrigeration equipment
• Basic knowledge and ability to repair commercial plumbing and electrical systems
• Basic understanding of OSHA guidelines (OSHA 10 training provided)
• Strong analytical, problem-solving, and communication skills
• Intermediate mathematical ability
• Strong attention to detail and customer service skills
• Ability to work independently with minimal supervision
• Ability to work in congested areas during business hours
• Ability to collaborate effectively with internal departments
• Travel requirements less than 10%
• Physical Requirements: Ability to climb ladders, lift and carry up to 50 lbs, work in inclement weather, bend, stoop, twist, crawl, and kneel, participate in company-sponsored training, including safety training