Commercial Service Tech II

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and a comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary

The basic function is to perform routine and emergency service calls, troubleshoot, replace, and/or repair malfunctioning or inoperative equipment. Works with minimal supervision and may provide training and assistance to less senior technicians or trainees.

Responsibilities

• Perform routine and emergency service calls.
• Troubleshoot, replace, and/or repair malfunctioning or inoperative equipment.
• Proctor, coach, and teach others.
• Provide reliable, high‑quality customer support.
• Deliver customer instruction on system operation and functionality.
• Perform system testing and signal verification.
• Maintain necessary truck stock/inventory (equipment and tools).
• Organize and utilize technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensure progress and completion of assigned tasks.
• Document service and hours worked.
• Complete and submit all required task‑related activities, productivity, and other documentation in a timely manner.
• Demonstrate a strong work ethic and attention to detail.
• Complete other projects as assigned.

Qualifications

• Minimum of High School Diploma/Vocational Training.
• Three (3) or more years of experience.
• Mastery knowledge of troubleshooting commercial intrusion systems, fire systems, CCTV, intercom, and access control systems.
• Working knowledge and full understanding of local/national codes.
• Mastery knowledge of test equipment such as multimeters, battery analyzers, and decibel meters.
• Valid driver’s license and ability to clear a drug screening.
• Ability to read and interpret blueprints, schematics, diagrams, policies, and procedures in English.
• Must obtain and retain any specific product certifications and/or licenses required by national, state, and local codes.
• Requires 50% to 75% proficiency in Everon Commercial’s Tier 1 product offerings.

Work Environment

The employee is occasionally exposed to extreme weather conditions, risk of electrical shock, and harsh work environments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Stand, walk, sit, twist, use hands to handle, reach with hands and arms, push, pull, climb or balance, stoop, kneel, crouch, or crawl; talk and hear.
• Use vision abilities including close, distance, peripheral, depth, and color.
• Work in unusual and sometimes difficult positions/circumstances such as ladders, scaffolding, high‑lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
• Lift, move, and hold up to approximately 50 lb.
• Full‑time, flexible schedule with on‑call availability; ability to travel on short notice.
• Must be able to drive a motor vehicle (day and evenings) for extended periods.

Pay and Benefits

• Budgeted pay range (as of November 2024): $21.83 – $36.38 per hour, based on tenure, experience, qualifications, certifications, and geographic considerations.
• Competitive benefits package including health and welfare benefits, 401(k) plan with company match, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, and paid time off.