Commercial Service Manager

Position Overview

The Commercial Service Division is seeking a highly motivated and strategic Commercial Service Manager to lead and grow its service operations. This role is responsible for owning and scaling the division’s performance across revenue, profitability, and operational excellence.

Key Responsibilities

• Serve as senior relationship owner for key commercial service accounts

• Conduct proactive customer business reviews to ensure retention and satisfaction

• Lead escalation management for at-risk accounts

• Develop new relationships with general contractors, property managers, facility directors, and building owners

• Partner with internal sales and estimating teams on bids, renewals, and service expansions

• Own and manage the Commercial Service Division P&L, including revenue, gross margin, and EBITDA

• Set and execute division strategy using data-driven decision-making

• Lead implementation and adoption of BuildOps as the primary field service management platform

• Drive migration from Key2Act/Wennsoft to Trimble Viewpoint Spectrum

• Oversee system integration via Trimble App Xchange to ensure accurate data flow

• Build reporting infrastructure and KPI dashboards to guide operational performance

• Partner with the Service Labor Manager to align field execution and operational outcomes

• Collaborate with sales, estimating, and operations teams on growth initiatives and service delivery

• Coordinate across office functions including dispatch, billing, and administrative teams

• Support contract management including service agreements, renewals, and pipeline tracking

• Lead monthly financial reviews with variance analysis and forward planning

• Track and report on service performance metrics, compliance, and overtime trends

• Drive customer health scoring and reporting frameworks

• Maintain structured communication cadence with internal leadership and operations teams

Leadership & Resource Management

• Lead service office personnel including Service Office Manager, dispatch, billing, and admin staff

• Establish performance standards and hold teams accountable to results

• Maintain weekly operational cadence with the Service Labor Manager

• Support resource planning, hiring strategy, and scaling of the division

• Lead change management efforts during system implementations

Desired Skills And Experience

• Education & Credentials: Bachelor’s degree in Business, Engineering, Construction Management, or related field, or equivalent experience. Relevant certifications or industry credentials preferred.

• Experience: 10+ years in commercial HVAC or mechanical service industry, 5+ years in a service management role with full P&L ownership, Proven track record of revenue growth and margin improvement, Experience working in a union (UA) or similar CBA environment, Demonstrated success leading technology implementations (FSM or ERP systems)

• Technical & Professional Skills: Strong financial and operational acumen with a data-driven leadership approach, Deep experience with BuildOps including dispatch, work orders, and PM agreements (highly preferred), Familiarity with Trimble Viewpoint Spectrum (service module, billing, reporting), Experience with integration platforms such as Trimble App Xchange preferred, Proficiency in data analytics and reporting tools (e.g., Power BI), Strong communication skills with the ability to engage both technical and business stakeholders

Additional Notes

Performance bonus tied to revenue growth and EBITDA improvement

Company vehicle or vehicle allowance provided

Benefits include union (UA CBA) or non-union company offerings

Direct access to executive leadership with high visibility and authority

This role focuses on building and scaling the business rather than maintaining current operations.

Salary Range: $140,000 to $175,000 depending on experience. This role is also eligible for an annual performance-based bonus. Bonus eligibility and payout are determined by role, individual performance, and company performance, and are not guaranteed.

There is no visa sponsorship available for this position.

About Legence

Legence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems—enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world’s most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.

Benefits Overview

• Health & Welfare: Company Paid medical, dental, vision, prescription drug, accident & sickness benefit, basic group life and AD&D

• Time Off Benefits: Comprehensive Paid Time Off (PTO) program

• Financial Benefits: 401(k) retirement savings plan

Pay Disclosure & Considerations

Where pay ranges are indicated, please note that a successful candidate’s exact pay will be determined based relevant job-related factors, including any of the following: candidate’s experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws.