Commercial Service Manager

About the role

Our Commercial Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.

What does a “Day-in-the-Life” look like?

Every day our teams of Commercial Pest Techs are out in the neighborhoods across the country visiting commercial customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction.

Responsibilities

• Monitoring branch scheduling and ensuring pest tech routes are successfully completed
• Ensuring regulatory compliance and safety standards are met or exceeded
• Responding to customer concerns, including resolving cancelation requests
• Inspecting and evaluating the performance of Pest Technicians
• Monitoring and maintaining inventory levels of pest control products
• Facilitating continual training of local sales and service teams

Requirements

• Associate's degree and a valid driver's license from state of residence (both required)
• Four year degree is highly desirable
• 1-2 years of related experience is very helpful, but not required
• Willingness to relocate is highly desirable

Qualifications & skills

• Ability to effectively lead and motivate others
• Strong communications skills – interpersonal, written, presenting
• Good at problem solving and coming up with practical solutions
• Able to build rapport easily and establish trust with customers and employees
• Detail oriented and understand the importance of safety
• Good aptitude for basic/intermediate math – necessary for doing calculations related to sales and service
• Comfortable working outside and in confined spaces like crawl spaces and attics when necessary

Benefits

• Comprehensive training and licensure, all paid by the company
• Company vehicle, gas card, cell phone, and laptop
• Highly competitive compensation (base salary plus bonus potential)
• Opportunities for advancement and career growth
• Medical, dental and vision coverage + discounts on Terminix brands
• Short/long-term Disability and Life Insurance
• Paid time off
• 401(k) retirement plan with company-matching contributions
• Tuition Reimbursement benefits (for FT Colleagues)
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Company-paid holidays & floating holidays
• Vacation days & sick days