Commercial Sales & Parts Representative

Commercial Sales & Parts Representative

About the Role

• Prospect & grow assigned territories: develop new commercial accounts and expand spend with existing customers via scheduled visits, phone outreach, and events.
• Quote management: prepare itemized quotes for equipment, parts, and consumables; follow up to convert quotes to orders; track win/loss and reasons.
• Account management: maintain pricing, tax certificates, delivery preferences, and service agreements; coordinate with Service for pre-delivery inspections and post-sale support.
• Promotions & programs: execute commercial programs (e.g., fleet, PCP/maintenance, Parts Cabinets) and seasonal promotions in coordination with Category Management and Store Operations.
• Customer assistance: identify and source correct parts using model/serial data; support Parts CSRs with complex lookups and vendor sourcing.
• Ordering & receiving: place stock orders with approved vendors; receive, verify, and stock parts; transfer inventory between stores as needed.
• Service coordination: procure parts promptly for open service work orders to minimize cycle time; communicate ETAs to Customers to ensure prompt delivery time.
• Inventory health: participate in cycle counts, manage obsolescence, and support initiatives to improve turns and fill rate.
• Point of Sale/Inventory: accurately transact quotes, orders, special orders, and transfers in Paladin; maintain item notes and alternates.
• Policies: follow company HR and store policies including appearance standards and safety practices.
• Commercial revenue & margin growth (monthly/quarterly)
• Quote-to-order conversion rate and cycle time
• Parts fill rate, special-order lead time, and inventory turns
• Customer satisfaction

Required

• 1+ year experience at a Parts counter or in equipment retail/service supporting customers.
• Working knowledge of small engines/outdoor power equipment (mowers, trimmers, chainsaws) and major vendors/ordering requirements.
• Strong communication, organization, and time-management; comfort in a fast-paced environment.
• Valid Drivers License
• Background check
• Drug Test
• B2B/commercial account sales experience
• Familiarity with Paladin (or similar POS/inventory) and Microsoft 365
• Experience coordinating with a service shop (service writers/technicians)

Physical & Schedule Requirements

• Ability to lift/move up to 70 lbs; standing/walking most of the shift;
• Full-time; some early mornings, evenings, or Saturdays during peak seasons; occasional local travel for on-site customer visits and deliveries.
• Comply with appearance standards and safety guidelines.
• Customer focus (commercial & retail), technical curiosity, problem-solving
• Ownership & follow-through, attention to detail
• Collaboration with Store Ops, Category Management, and Service
• Ethical conduct and professionalism

Benefits

• Health, supplemental benefits, and 401(k) per company policy
• Paid time off and holidays
• Employee discounts
• Matching 401K
• Life Insurance

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.