Commercial Roofing Service Manager-Nashville

Location: Nashville, TN

A well‑established commercial roofing contractor in Nashville is seeking an experienced Commercial Roofing Service Manager to take ownership of its service department. This role goes beyond scheduling or estimating; the manager will be responsible for the overall service operation, including team leadership, customer relations, estimating, scheduling, profitability, and departmental growth.

About the role

You’ll oversee the day‑to‑day operation of the commercial roofing service department and work closely with both field and office teams.

Responsibilities

• Lead and support a service team of approximately 10 people.
• Manage daily scheduling and communication with field crews and office staff.
• Review service tickets, inspections, estimates, scopes, proposals, and invoices.
• Estimate and issue proposals for commercial roofing service and repair work.
• Manage service projects from initial customer request through completion and billing.
• Monitor labor, materials, and job profitability.
• Meet with building owners, property managers, contractors, and existing customers.
• Develop new business and grow existing service accounts.
• Build and execute a sales plan for the service department.
• Ensure customers receive timely communication and strong service.
• Assist with hiring, training, and development of service employees.
• Review field performance and identify training needs.
• Work closely with operations and other departments.
• Assist with collections on service‑related accounts when required.
• Track departmental performance and report monthly financial results to leadership.
• Keep safety, quality, and profitability at the forefront of the department.

Requirements

• 3+ years of commercial roofing, construction, or related experience.
• Knowledge of commercial roofing systems, repairs, and maintenance.
• Experience selling and estimating service work.
• Ability to read blueprints, specifications, and contract documents.
• Experience managing customer accounts and developing new business.
• Previous leadership or team‑management experience.
• Understanding of labor, materials, budgets, and job profitability.
• Strong organization and ability to manage multiple jobs and priorities.
• Comfortable working directly with building owners, property managers, and contractors.
• Good computer skills and experience with CRM systems and Microsoft applications.
• Strong communication and follow‑through.

Pay

$80,000–$90,000 base, based on experience.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off and paid holidays.