Commercial Revenue Architect

Responsibilities

• Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gong’s AIOS.
• Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes.
• Adoption and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms.
• Value Realization: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value.
• Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross-functional teams on growth.
• Cross Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey.

Qualifications

• Must be located within one of our hubs and in a commutable distance to an office (Preference in San Francisco).
• 1-3+ years preferred experience in a customer facing role, such as customer success, account management, implementation, consulting, or similar at a B2B SaaS company.
• Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations.
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives.
• Excellent communication, negotiation, and presentation skills.
• Data-driven mindset with a focus on delivering measurable outcomes.
• Passion for driving customer outcomes and contributing to a high-performing and accountable work culture.