Commercial Resolution Expert

About the Role

Bounce AI is a fintech startup revolutionizing the way businesses recover outstanding receivables. We leverage machine learning, automation, and deep personalization to tailor solutions to each account's financial situation. We are seeking a Commercial Collector to negotiate directly with business owners, controllers, and accounts payable contacts to resolve past-due commercial accounts while maintaining professionalism and preserving business relationships.

Responsibilities

• Manage inbound and outbound communication with business owners, principals, and accounts payable/finance contacts via phone, email, and written correspondence.
• Review account documentation (invoices, contracts, personal guarantees, aging reports) to build an accurate picture of each commercial account.
• Negotiate repayment plans, settlements, or structured terms appropriate to the size and complexity of each commercial account.
• Skip-trace and verify authorized signers or guarantors on business accounts as needed.
• Meet key performance indicators (recovery rate, contact rate, resolution timelines) as outlined by management.
• Adhere to compliance standards, including FDCPA (where applicable to personal guarantors), UCC, and state commercial collection regulations.
• Escalate accounts appropriately for legal placement, dispute review, or bankruptcy handling.
• Attend ongoing training on commercial credit terms, negotiation tactics, and industry-specific practices.

Requirements

• Previous experience in commercial/B2B collections, credit and collections, or commercial lending preferred.
• Strong understanding of business financials, cash flow constraints, and commercial credit terms.
• Excellent verbal and written communication skills, with the ability to negotiate confidently with business owners and finance professionals.
• High attention to detail and strong critical thinking for reviewing account documentation and structuring resolution plans.
• Skilled at negotiation and conflict resolution, particularly with sophisticated or high-value counterparties.
• Comfortable working in a fast-paced, evolving environment.

Qualifications

A successful Commercial Collector combines the tenacity and structure of traditional collections work with the business fluency of someone who can speak credibly to a business owner or CFO about cash flow, terms, and risk. They balance firmness with professionalism, understanding that today's debtor may be tomorrow's customer.

Schedule

Current available full-time shift: M–F 8:30am to 5:00pm

Paid Training Program: 2-week, full-time training program

Office Location: Rochester- Henrietta, NY | Hours: 8:30am-5pm

Pay

$22-$26 hourly, depending on experience, with bonus potential.

Benefits

• Full medical, dental, and vision
• 401k with contribution matching up to 5%
• 12 days of accrued PTO
• 11 paid holidays