Commercial Residential Underwriter

About the role

The Commercial Residential Underwriter is responsible for building and maintaining a profitable and sustainable book of commercial residential business. Daily activities center on selecting risks, coverage terms and pricing, issuing new and renewal quotes, servicing existing accounts, addressing at-risk or underperforming accounts, building and managing agent relationships, and assessing portfolio performance and changing conditions.

Responsibilities

• generates and issue new business and renewal quotes reflective of appropriate coverage options and pricing;
• reviews new business applications for insurance and selects risks that conform to underwriting guidelines and current risk appetite;
• tailors coverage options to contemplate account specific exposures;
• reviews and approves bind orders, issues binders and policies;
• reviews inspection reports and corresponds on inspection recommendations;
• reviews and processes endorsement requests;
• provides direction on legal notices, including compliant wording and timing.

Requirements

• builds and manages agent relationships and reviews and monitors agent/portfolio performance;
• provides exceptional customer service to agents;
• assists agent with quote review and presentation as needed;
• monitors individual account and book performance and takes corrective action as needed;
• underwrites agent partner practices;
• performs site visits to support account management or relationship management objectives;
• conducts webinars for agent partners and insureds as needed.

Contributions to the Company

• actively contributes as a member of the Company team by:
• providing assistance and support to residential commercial underwriting, claims, sales, product, systems and/or other team members;
• reviews and/or prepares periodic reports on portfolio performance, making recommendations on changes to appetite or practices as needed;
• preparing weekly report assessing workflow volumes;
• assisting with testing and designing new or modified systems;
• may train and mentor colleagues in preparation for advancement in underwriting roles.

Personal Development

• dynamically enhances Company’s success by taking advantage of learning and development opportunities and personally integrating positive actions to improve individual performance.

Special Projects

• participates in, assists with and/or carries out responsibilities for special Company projects and/or performs other related duties as assigned.

Qualifications

• Strong Written and Verbal Communication skills;
• exhibits commitment to ethical business practices;
• exhibits sense of personal accountability;
• quality-oriented; detail-oriented; self-starter; team player; multi-tasker; adaptability; flexibility; strong work ethic; positive “can do” attitude; collaborator; service-oriented; coachable; dependable; coach/mentor/trainer/teacher.

Skills

• advanced critical thinking and analytical skillsets;
• strong interpersonal communication and sales aptitudes;
• advanced skill sets in the following areas:
• effective decision-making;
• time management;
• information and financial analyses;
• organization;
• problem analyses/solving;
• active listening;
• oral and written communication;
• interpersonal communication;
• keyboard entry speed of 45 WPM or more;
• effectively training and teaching on a wide variety of technical topics to a wide variety of internal and/or external audiences.
• advanced knowledge of:
• Company’s products, underwriting guidelines, history and culture;
• industry-wide commercial lines products, advanced technical and complex underwriting principles, practices, guidelines, business law and applicable insurance regulations;
• basic tenets of business planning and strategy;
• standard business software including Microsoft Word, Excel, Outlook, and PowerPoint.