Commercial/Residential Sales Associate (CRSA)

About the Role

We are seeking a Commercial/Residential Sales Associate to join our team in Springfield, VA. In this role, you will conduct client consultations, develop business relationships, and collaborate with prospective customers to meet their painting needs while building customers for life. You will work effectively in a team environment that supports open communication and accountability to meet business objectives.

Responsibilities

• Introduce CertaPro Painters of Springfield to prospective customers to differentiate from competition and enhance our "Brand of Certainty"
• Initiate, develop and grow commercial and residential painting relationships
• Maintain open appointment availability for potential customers and achieve goals
• Build customer relationships by implementing CertaPro Painters proven processes and communication strategies
• Provide on-site and remote one-on-one customer consultations
• Ensure customer needs and expectations are clearly communicated and accurately documented in detailed written proposals
• Update current activities in CRM (Customer Relationship Management) system
• Participate in Regional or National On-Going Training Conferences/Meetings
• Develop close working relationship with Job Site Supervisors to ensure all expectations set forth in proposals are met

Qualifications

• 2+ years of outside sales experience with commercial sales desired
• Driver's License with clean driving record
• Excellent communication, presentation, and interpersonal skills
• Goal oriented, organized, and energetic
• Project, time management, and problem-solving skills

Preferred Experience

• Working knowledge of interior and exterior paints coatings, carpentry, drywall, EIFS, DRYVIT and other construction
• Business to business sales and marketing experience
• Comfortable with business technology
• College degree

Sales & Business Development

• Identify prospects in target market segments
• Initiate contact and build relationships through individual contacts, business intelligence and relevant trade associations
• Through prospecting, develop new customer relationships
• Win sales commitments with new customers in a competitive market
• Grow revenue from existing accounts and relationships

Estimating

• Meet with customers in person whenever possible to perform estimates and gather project information
• Create detailed and grammatically accurate written proposals that clearly define customer needs and expectations
• Take pictures of the project and difficult production situations/customer service concerns during estimate and insert them into proposal
• Responsible for approving change orders for jobs in progress

Production

• Participate in all company sponsored shows and events
• Communicate clearly with production staff regarding scope of work and customer needs
• Assist in assigning crews to jobs based on past performance, preferences, and abilities
• Assist in management of Production Schedule
• Ensure all landed jobs are "handed off" to Job Site Supervisor in person and Certainty Pledge is reviewed
• Ensure Job Site Supervisor is clear on scope, customer needs/expectations, safety and set up issues
• Establish tentative Finish Date for jobs
• Ensure crews produce jobs at or above Projected Gross Margin
• Facilitate resolution of Customer Complaints in a timely manner

Administrative

• Prepares Weekly Analysis of Results in preparation for Goal Setting & Review with Supervisor
• Update job profiles and proposals daily in CertaOne and replicate database daily

Compensation & Benefits

• Base salary (depending on experience) plus commission with expectations of $70,000-$100,000+ first year; second year expectations $100,000-$145,000
• Company provides vehicle, cell phone, computer, and other business needs
• Vacation and sick leave, life insurance, basic medical insurance
• 401(k)
• Bonus based on performance
• Company car
• Competitive salary
• Flexible schedule
• Training & development
• Flexible work from home options available