Commercial Relationship Service Specialist II

About the role

The Commercial Relationship Service Specialist II is the primary point of contact for assigned Commercial customers and Relationship Managers, working independently and in partnership with the Relationship Manager to provide a best-in-class experience for a diverse Commercial portfolio.

Responsibilities

• Acts as a first-line decision maker to mitigate issues and questions, keeping the Deal Team informed of material changes and risk.
• Identifies, researches, analyzes, and resolves complex problems using resources and critical thinking to ensure adherence to bank policies and procedures.
• Manages complex, highly visible, large, and/or sensitive customers and services, offering products to grow relationships such as Escrow Services and Deposit Account Control Agreements.
• Provides exceptional oversight of onboarding, commercial deposit and loan accounts, and facilitates complex features, customer experience, and risks.
• Represents Huntington's Commercial brand by providing a Category of One experience for customers through professional, discreet, and positive communications with forward-thinking solutions.
• Attends customer meetings independently or with the Deal Team and participates in deal team and business segment meetings.

Requirements

• High school diploma, GED, or equivalent required, with a bachelor's degree preferred.
• 3+ years of experience in commercial banking with a focus on deposits, loans, treasury management, customer service, and banking operations, and a high aptitude for business acumen.

Qualifications

• Demonstrates confidence and professionalism, with the ability to collaborate and interact with all levels within the organization.
• Proficient use of Microsoft Office and other digital resources.
• Excellence in customer service, initiative-taking, and goal-oriented mindset.
• Excellent written and verbal communication skills, including grammar and demeanor.
• Strong ability to facilitate and negotiate, with strong organizational skills and adaptability to change.

Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in-office and work-from-home arrangements.