Commercial Relationship Manager

About the role

Provides commercial lending activities, in compliance with Southside Bank’s policies and procedures. Generates new commercial customer relationships as well as maintains existing commercial customer base.

Responsibilities

• Responsible for commercial customer development.
• Responsible for marketing Bank products and services.
• Responsible for customer deposit and check approval.
• Available to attend weekly Director’s Loan Committee meetings and/or monthly Asset/Liability Committee meetings, when requested.
• Responsible for commercial real estate lending.
• Responsible for light consumer lending.
• Responsible for investment and working capital lending.
• Participates in and encourages Bank networking.
• Represents the Bank in public, social, and civic gatherings.
• Remains current on regulations, analysis, and current trends in banking through continuing education classes/seminars.
• Consistent engagement in the community to identify and originate personal mortgages (if licensed and trained) at the branch level.
• If licensed and trained, interviews residential mortgage loan applicants and requests information to complete a thorough loan application.
• Supervises support staff in both their work assignments and performance development (performance appraisals).
• Provides leadership to others through example and sharing of knowledge/skill.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Attends various meetings outside of the Bank (i.e. board meetings, etc.).
• Maintains confidentiality of all sensitive Bank information.
• Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank’s mission, CORE Values, and Blue Book culture guide.
• Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
• Participates in proactive team efforts to achieve departmental and company goals.
• Understands and agrees to abide by the policies and procedures established at Southside Bank.
• Responsible for complying with audit policies and procedures as they pertain to this position.
• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.
• Must comply with all applicable laws and regulations.

Essential Functions

• Vast ability to build and enhance customer relationships in efforts to expand loans and identify other bank products/services suitable for those customers.
• Excellent interpersonal, communication, and business relationship skills.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to define problems; establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Proficient personal computer skills including electronic mail, record-keeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Handle multiple projects simultaneously.
• Prioritize, organize and delegate assignments.

Necessary Skills

• Vast ability to build and enhance customer relationships in efforts to expand loans and identify other bank products/services suitable for those customers.
• Excellent interpersonal, communication, and business relationship skills.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to define problems; establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Proficient personal computer skills including electronic mail, record-keeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Handle multiple projects simultaneously.
• Prioritize, organize and delegate assignments.

Physical Activity/Dexterity

• Manual dexterity sufficient to reach/handle items and work with fingers.
• Works with fingers and perceives attributes of objects and materials.

Physical Environment Demands

• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Moderate noise (e.g. business office with computers and printers, light traffic).

Work Schedule/Hours

• Monday through Friday; 8:00am – 5:00pm.
• Available for overtime, as needed.