Commercial Real Estate Operations & Servicing Specialist

Job Overview

PenFed is hiring a (Hybrid) Commercial Real Estate Operations & Servicing Specialist at our Irving, Texas Service Center.

Responsibilities

• Closing And On Boarding Servicing Support
• Coordinate the collections of required commercial loan closings documents, including pre-closing, closing, and post-closing documents.
• Review and monitor closing documents and tasks to ensure accuracy and compliance.
• Act as a liaison between borrowers, attorneys, third party companies, lenders, and internal departments.
• Monitor closing checklists, tasks and deadlines to ensure timely execution and funding.
• Confirm that all prerequisite conditions precedent for closing has been met.
• Process funding requests and disbursements in accordance with closing instructions.
• Maintain and update loan files, records, and systems with accurate data.
• Aid in resolving issues or discrepancies that arise during the closing process.
• Ensure proper recording of legal documents and executed closing packages is stored and filed accordingly.
• Support audits, quality control reviews, and compliance reporting as needed.
• System & Tool Management
• Maintain CRM and commercial tools (e.g., Jack Henry , Silverlake, Synergy, RealInsight Platform).
• Support user training, documentation, and continuous improvement initiatives.
• Compliance & Contract Support
• Ensure compliance with internal policies and external regulations.
• This role is responsible for ensuring business continuity.

Qualifications

• Equivalent combination of education and experience is considered.
• Bachelor's Degree in a related field is strongly preferred.
• A minimum of five (3) years of experience in a financial/ commercial servicing setting, with at least (2) years of experience as an underwriter and/or Portfolio Manager in a financial setting, is required.
• Strong knowledge of Jack Henry CRE loan servicing products or RealInsite is highly desirable.
• Strong analytical skills and ability to interpret financial statements, rent rolls, and other reports with ease.
• Knowledge of PenFed structure, products, policies and procedures preferred.
• Strong written and verbal communication skills.
• Experience using AI tools preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

No additional certifications are required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

The ability to travel to various worksites and be on-call may be required.

Pay Transparency

The anticipated starting hourly range for this role is $23.28 - $37.31. This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval. This position is eligible for an individual performance based annual bonus.

Benefits

At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.

Purpose

Helping members achieve their dreams since 1935. Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.

Contact

To learn more about PenFed, visit www.penfed.org. For questions or requests for accommodation, contact human resources (HR) at Careers@PenFed.org.