Commercial Program Manager
Position Summary
We are a rapidly expanding manufacturing company focused on delivering complex, high-volume solutions for leading enterprise customers. Our success is built on operational excellence, strategic partnerships, and an unwavering commitment to innovation and customer satisfaction. We are seeking a professional, proactive, and strategic Commercial Program Manager to lead and manage the partnership with one of our most critical enterprise customers.
Key Responsibilities
- Proactively review and interpret customer forecasts to identify trends, anticipate demand shifts, and align supplier capacity and internal production schedules accordingly.
- Translate forecast data into actionable plans by working directly with production teams to coordinate build output and ensure readiness for deployment.
- Own the process for correcting purchase orders, reconciling discrepancies, and coordinating timely pricing updates between internal teams and the customer.
- Respond quickly to quality and field service issues, coordinating internally to drive resolutions and minimize customer impact.
- Actively contribute to customer related projects and continuous improvement initiatives that increase efficiency and enhance customer satisfaction.
- Ensure program delivery aligns with customer service level agreements by constantly monitoring performance metrics and taking corrective action as needed.
- Analyze volume trends and program data to inform decision-making, highlight risks, and support continuous improvement in delivery performance.
- Maintain close monitoring of inventory levels, perform flow analysis, and take corrective actions to prevent shortages or excess while maintaining alignment with customer demand.
- Foster a culture of team accountability and collaborative problem-solving across departments by setting clear expectations, following up on deliverables, and driving shared program goals forward.
Qualifications
- Bachelor's degree in business, Engineering or related field (MBA or PMP certification a plus).
- 5+ years of program or project management experience in a manufacturing or enterprise client-facing role with annualized volume exceeding $10 million.
- Proven track record managing complex programs with multiple stakeholders across technical and business functions.
- Strong understanding of supply chain processes, inventory management, and demand planning.
- Experience with ERP and customer portal tools.
- Excellent organizational, analytical, and communication skills.
- Demonstrated ability to work under pressure, prioritize tasks, and drive results across functional boundaries.
- Comfortable managing ambiguity and adapting to a dynamic, high-growth environment.
- Exceptional interpersonal skills with a collaborative, team-first mentality.
Why Join IEM
At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.
Learn More
Learn more about IEM at https://www.iemfg.com
Benefits
We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers.
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