Commercial Parts Specialist

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it. Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you! Find out more about CE at www.carrierenterprise.com. Carrier Enterprise is an Equal Opportunity Employer.

Job Summary

This role focuses on processing HVAC parts orders, supporting contractors and dealers, and ensuring accurate and timely fulfillment of light commercial HVAC replacement parts and supplies.

Essential Duties And Responsibilities

• Utilize RC tools, CE systems, and industry resources to identify, source, quote, and resolve parts requests accurately and efficiently.
• Manage and respond to high-volume parts inquiries, with the team processing approximately 30–50 requests per day, many requiring extensive research and technical review.
• Enter, manage, and track HVAC parts orders for contractors and dealers; ensure accuracy in part numbers, equipment matchups, and order details.
• Act as the primary liaison between Sales, Product Management, and Replacement components to resolve commercial and residential parts-related issues across the region.
• Carefully coordinate and prioritize daily workflow for the commercial parts team to ensure timely response to customer and internal requests.
• Respond to inbound calls and messages regarding HVAC replacement parts and availability; assist customers in identifying correct components for light commercial systems; help determine compatible HVAC parts, accessories, and replacements.
• Maintain understanding of HVAC systems, common replacement parts, and basic system configurations; learn substitution options and cross-brand compatibility (Carrier, Bryant, Payne).

Required Qualifications

• Will manage a CRM database (Salesforce exp is preferred)
• Self-starter, highly accountable, works well under pressure.
• Ability to work well with all levels of the organization.
• Capability to build trust quickly with a team.
• Proven customer service skills
• Knowledge of HVAC products, markets and equipment
• Exceptional communications skills complete with ability to follow through.
• High sense of urgency
• Proficient in Microsoft Office applications
• Professional phone etiquette.
• Handle prolonged periods of sitting or standing at a desk and working on a computer.
• Frequent repetitive motion using hands and fingers to type and navigate software systems.
• Must be able to communicate clearly and professionally, both verbally and in writing.
• Occasionally required to stand, walk, bend, or reach.
• May be required to lift or move office products and supplies up to 15 pounds.

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program