Commercial Outside Salesperson

About the role

Duval Motor Company is seeking motivated, customer-focused Commercial Associates to join our team. In this role, you are responsible for selling new and used commercial vehicles to businesses and individuals. This position requires a deep understanding of the commercial vehicle market, exceptional customer service skills, and the ability to build and maintain long-term relationships with clients. The Commercial Salesperson will work closely with the Sales Manager to achieve sales targets and provide customers with an exceptional buying experience.

We are a family-owned dealership built on integrity, outstanding customer service, and positively impacting the lives of both our employees and customers. We pride ourselves on fostering a welcoming, growth-oriented environment where successful careers are built.

Responsibilities

• Satisfy the transportation needs of commercial/fleet accounts and retail purchasers.
• Sell/lease and deliver the required minimum units per month as designated by the dealership.
• Prospect commercial/fleet accounts via phone call, e-mail, and/or cold call visits.
• Set appointments with commercial/fleet accounts to demonstrate new products beneficial to their business.
• Know and understand Ford Fleet Programs (e.g., CPAs, FIN codes, Commercial Lease, up-fit eligibility).
• Approach, greet, and offer help or direction to any customer who enters the dealership showroom or sales lot.
• Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explain product performance, application, and benefits to prospects.
• Describe all optional equipment available for customer purchase.
• Offer test drives to all prospects and follow dealership procedure to obtain proper identification prior to test drive.
• Utilize dealership sales control and follow-up system.
• Exhibit a high level of commitment to customer satisfaction.
• Know and understand federal, state, and local laws governing retail and commercial/fleet automobile sales.
• Establish personal income goals consistent with dealership standards of productivity and devise a strategy to meet those goals.
• Attend product and sales training courses as requested by the sales manager.
• Keep abreast of new products, features, accessories, and their benefits to customers.
• Understand equity and values and explain depreciation to customers.
• Ensure the sales manager meets each customer.
• Turn 100 percent of closed deals to the finance and insurance manager with properly completed paperwork (insurance information, trade title, etc.).
• Write complete sales orders and process paperwork in accordance with established dealership policies.
• Prepare sold vehicles for customer delivery prior to customer arrival.
• Deliver vehicles to customers, ensuring they understand the vehicle's operating features, warranty, and paperwork.
• Introduce customers to Service Department personnel to emphasize quality and efficiency of service repairs and maintenance.
• Schedule the first service appointment via BDC.
• Follow up on all post-delivery items, tag/title work, “we-owes,” and special requests to ensure all customer expectations are met.
• Maintain an owner follow-up system to encourage repeat and referral business and contribute to customer satisfaction.
• Maintain a prospect development system.
• Review and analyze daily, weekly, monthly, and yearly actions to determine how to better utilize time and plan more effectively.
• Attend sales meetings.

Requirements

• Strong communication, interpersonal, and relationship-building skills.
• Ability to confidently sell vehicles and dealership products.
• Professional appearance and demeanor.
• Valid U.S. driver’s license.
• Ability to pass pre-employment screenings, including background check, MVR check, and drug test.
• Authorized to work in the United States and complete Form I-9 within 3 business days of hire.

Qualifications

• Strong sales and negotiation skills.
• Excellent communication and interpersonal skills.
• Ability to understand and convey technical vehicle information.
• Proficiency in using CRM software and Microsoft Office Suite.
• Self-motivated and goal-oriented.
• Strong organizational and time management abilities.
• Ability to work in a fast-paced and competitive environment.

Benefits

• Competitive pay and commission plan.
• Health, dental, and vision insurance.
• 401(k).
• Paid time off and holidays.
• Employee vehicle discounts.
• Opportunities for career growth and development.