Commercial Loss Project Manager

Job ID and location details available upon application.

About the role

The Commercial Large Loss Project Manager oversees Commercial assignments referred from SERVPRO® Call Center, Clients, and all other sources of property loss. The Project Manager is responsible for promoting active communication with the Franchise Project Manager and Client, enforcing guidelines and contracts as stipulated by the client.

Responsibilities

• Communicates Job File Requirements to Franchise Production Teams.
• Documents job progress, including labor and subcontract progress, file review to accurately reflect job progress, and real-time updates via Time and Material software.
• Completes Weekly Job Status reports with an overview of every assigned project.
• Maintains a Weekly Call and Updated Written Report with the Franchise Claim Manager (FCM) for each assigned region.
• Monitors, reviews, and verifies scope and estimates for operational and pricing agreement compliance.
• Works with the National Accounts Sales division to oversee and confirm contract agreements are followed.
• Ensures carriers are notified by the Production Team of job progress and any reserve variance.
• Files weekly job status reports to the Commercial Loss Director and support staff on National Accounts Projects.
• Provides constructive critique of estimates and invoices to Franchise Production Teams.
• Advises Franchise Production Teams on best practices, processes, and equipment options.
• Assists in settling job site issues and/or concerns and provides general project oversight.
• Works with Franchise Production Teams and the Commercial Loss Division to qualify and maintain National Subcontractors.
• Secures and reviews completed Job File Documentation from Franchise Production Teams and assists in collections as needed.
• Actively supports efforts to simplify and enhance the Franchise and customer experience.
• Provides consulting services for Carriers.
• Travels to job sites for occasional site inspections as necessary or at the request of the Commercial Loss Director.
• Completes and submits Expense Reports immediately after incurred.
• Travels to Storm Sites as assigned by the Director to assist in securing projects.

Requirements

• Ability to read, write, and communicate clearly and professionally with employees, customers, and suppliers in person, on the phone, and via written communications.
• Minimum 5 years’ experience in property claim adjusting and/or restoration, reconstruction experience including commercial and large loss.
• Proficient with Microsoft Office Suite Applications (Word, Excel, PowerPoint, Outlook).
• Xactimate experience is a plus.
• Excellent oral and written communication skills, with the ability to present information to groups.

Qualifications

• Bachelor’s degree in Business or equivalent combination of education and relevant work-related experience.
• Institute of Inspection Cleaning and Restoration (IICRC) and Water Restoration Technician (WRT) certifications required or the ability to obtain within the first year of employment (testing and renewal fees not reimbursed by SERVPRO®).
• Certificates or certifications in specific business functions, customer-focused processes, or software applications are a plus.

Pay

The actual salary offered will be based on skills, experience, qualifications, internal equity, and location, with a compensation range of $82,200–106,800 plus up to a 10% incentive bonus.

Benefits

• Excellent health benefits plan, including medical, vision, and dental options.
• 401(k) with company match.
• Company profit-sharing plan.
• Generous paid time-off and paid holidays.
• Paid parental leave.
• 2 free on-site fitness rooms.
• Employee Assistance Program.
• Employee Resource Groups.
• Personal and professional development program.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard, and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by a dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.