Commercial Loan Servicing Specialist II

About the role

Bank OZK, founded on a legacy of more than 120 years in banking, is a nationally recognized industry leader in financial services. We combine exceptional service with innovative technologies to deliver smart solutions to clients across the country, investing in small businesses, fueling local economies, and shaping skylines in major cities. This role supports the department by handling a wide range of loan servicing tasks for a commercial or commercial real estate loan portfolio with varying complexity.

Responsibilities

• Assist with new loan proposal submissions of varying complexity and manage overall deal flow.
• Onboard new loans in the Bank’s loan management system (LMS) and verify data accuracy based on supporting loan documentation.
• File loan modification and property-related documents electronically.
• Process monthly debt service and reserve payments, as needed.
• Handle wire requests.
• Maintain property tax and insurance information, including escrow analyses, payment facilitation, and filing of tax and insurance policy details.
• Collect, verify, and file borrower and guarantor financial statements, tax returns, credit checks, and related data.
• Monitor compliance requirements (e.g., expiring flood certifications and UCC filings) to ensure adherence to Bank policy and loan agreements.
• Train new and existing specialists in processes and procedures.
• Follow Bank policies, procedures, and guidelines.

Requirements

• High school diploma or equivalent (Bachelor’s degree in a related field preferred).
• Minimum of five years of experience in loan servicing or loan operations (preferred).
• Minimum of three years of banking experience (preferred).

Skills

• Knowledge of loan/banking terms and commercial loan documents.
• Ability to multi-task and work under exacting deadlines.
• Ability to work under general supervision and in a collaborative team environment.
• Strong verbal and written communication skills.
• Excellent attention to detail and customer service skills.
• Proficiency in Microsoft Word and Excel.
• Ability to operate standard business equipment and technology, with or without accommodation.

Benefits

• Generous paid time off (PTO).
• 401(k) matching.
• Health, dental, and vision insurance (including pet insurance).
• Special perks and discounts.