Commercial Loan Operations Workout Associate

Job Responsibilities

• Support the servicing and administration of distressed, defaulted, or non-performing commercial loans
• Coordinate with Special Assets, Credit Risk, and Legal teams to ensure accurate and timely system updates for workout loans
• Process modifications, forbearance agreements, extensions, restructures, and other non-standard loan actions in the servicing system
• Review and interpret workout or legal documentation to ensure proper loan setup and compliance with terms
• Track and monitor key loan milestones such as maturity dates, covenant breaches, and forbearance expirations
• Generate and distribute reporting on delinquent loans, watchlist status, charge-offs, and recoveries
• Maintain accurate and organized loan records and documentation related to problem loan resolutions
• Absorb collateral monitoring, foreclosure actions, and asset disposition tracking where applicable
• Ensure proper application of payments, accruals, and system coding for defaulted or impaired loans
• Collaborate with internal departments to support timely and accurate loan resolution efforts

Job Requirements

• Required Qualifications: Education level required: HS Diploma, GED or Foreign Equivalent, Minimum experience required: 2+ Years experience in a large commercial bank or related financial institution
• Preferred Qualifications: Education level preferred: Undergraduate Degree (4 years or equivalent) (Business, Finance, Accounting, or related field), Basic understanding of Commercial Loan Servicing, Including knowledge of CRE, C&I, construction, or SBA loan products and familiarity with core loan servicing systems (e.g. ACBS, AFSVision, nCino, etc.), Ability to review and interpret loan documents and translate terms into accurate system entries