Commercial Loan Assistant I

About the role

Join Mascoma Bank’s Commercial Lending team and support lenders and borrowers throughout the loan process. This role is key to delivering a seamless, high-quality experience while ensuring loan documentation and workflows are accurate, timely, and compliant.

Responsibilities

• Provide administrative and operational support to commercial lenders.
• Coordinate borrower documentation and facilitate communication between lenders and credit administration.
• Support customer relationships by scheduling appointments, gathering loan information, and assisting with inquiries.
• Maintain credit files and assist with documentation, delinquency monitoring, and collateral tracking.
• Address borrower questions related to payments and loan details.
• Coordinate and support commercial loan closings, including documentation review and scheduling.
• Partner with attorneys, brokers, and internal teams on complex transactions.
• Manage multiple priorities, projects, and deadlines while providing excellent service.

Requirements

• High school diploma or equivalent required.
• Minimum of 2+ years of banking, lending support, or paralegal experience preferred.
• Strong Microsoft Office skills (Word, Excel) and typing proficiency.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple tasks and maintain confidentiality.
• Professional presence aligned with Bank standards.

All final candidates must successfully complete background and credit screenings as part of the hiring process, conducted in accordance with applicable laws and industry regulations. Having a record on a background or credit report does not automatically disqualify you; results are evaluated on a case-by-case basis considering relevance to the role and regulatory requirements.

Pay

$23.80 - $34.00 an hour depending on experience.