Commercial Lines Service Leader

About the role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Service Leader to join our growing team in Irvine, CA. To drive a culture of success through client retention, new business, efficient processes, and teammate engagement while maintaining positive operating margins for the Property & Casualty departments.

Responsibilities

• Establish, direct and monitor department goals and objectives that are in alignment with the profit center strategy and in accordance with established policies and procedures.
• Regularly evaluate and identify short-term and long-term department recruitment needs and strategies to retain top talent.
• Develop an onboarding curriculum for new teammates to ensure successful acclimation to the profit center and clear understanding of the defined processes and procedures.
• Identify areas of inefficiencies and develop ongoing training plans for service teammates incorporating the use of internal and external resources.
• Supervise, train, and develop the capabilities of the team in a manner that enhances the profit center’s image and level of service to clients and companies.
• Maintain strong relationships with carrier and industry partners to increase opportunities and maximize contingencies, as it relates to optimizing products and services.
• Review and prepare monthly analyses to measure progress in achieving profit center objectives.
• Ensure that systems, procedures, and insurance company regulations are adhered to.