Commercial Lines Senior Account Manager

About the role

The Commercial Lines Senior Account Manager works collaboratively with the Producer and Account Executive managing a book of business. They coordinate and provide day-to-day service for property/casualty clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships, and understanding client needs. They serve as the primary point of contact for large or complex clients, often leading client discussions and presentations.

Responsibilities

• Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making
• Serves as primary point of contact for large or complex clients; often leads client discussions and presentations
• Serves as a senior account manager with deep technical product knowledge including lines and coverages. May help develop client strategy with Account Executives and Producers or independently
• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
• Serves as a liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve. May also negotiate with underwriters and carriers
• Troubleshoots billing issues
• Supports, mentors, and trains Account Administrators and Account Managers, as necessary
• Attends industry-related continuing education training and courses
• Performs other duties and projects as assigned

Qualifications

• At least 5 years of experience in an Account Manager role in a brokerage environment
• Large Commercial Account experience required
• Bachelor’s degree preferred
• P&C License required or able to obtain within 120 days from hire
• Advanced professional designation preferred (e.g. AAI, ARM, CIC, CPCU)

Key Competencies

• Teamwork – Supports everyone's efforts to succeed
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed
• Quality Management – Demonstrates attention to detail
• Project Management – Ability to lead a team and adhere to deadlines

Physical Requirements

• Regularly required to talk or hear
• Frequently required to stand; walk; sit and use hands to finger, handle, or feel
• Occasionally lift and/or move up to 25 pounds
• Close vision and Distance vision
• Some travel required by car to meet with clients and other outside events

Department

Account Management & Service

Required Experience

5-7 years of relevant experience

Required Travel

No Travel Required

Required Education

High school or equivalent

About Us

HUB International is a recognized global leader dedicated to helping individuals and companies navigate risk and manage the complexities of insurance. Join the HUB team!

Contact Information

To inquire about the status of your application, please contact the recruiting team at HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.