Commercial Lines Operations Supervisor (Hybrid)

The Company

At Utica National Insurance Group, 1,400 employees across the country embody our corporate promise to make people feel secure, appreciated, and respected. We are an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier operating in the Eastern United States. Based in Central New York, we have regional offices in NYC, Dallas, and Charlotte. Our mission is to meet the needs of our policyholders, agents, and employees, driving sustainable profitable growth in a competitive market. We proudly serve over 2,200 independent insurance agents, many of whom are insured by us due to their E&O coverage.

About the Role

The Operations Supervisor oversees daily operations, ensuring compliance with company procedures, workflows, and underwriting guidelines. This role leads and develops staff, monitors performance metrics, and collaborates with management, IT, and customers to drive operational efficiency, service quality, and continuous improvement.

Responsibilities

• Hire, coach, and motivate employees while ensuring business objectives and company standards are consistently achieved.
• Supervise any Operations Unit, applying established procedures and methods.
• Possess a thorough understanding of Company automation, workflows, and manual processes.
• Interact regularly with Management, Services IT, and customers to ensure staff coordinates activities to meet processing metrics and deliver regular, results-driven feedback.
• Ensure compliance with company policies, filings, and regulations.
• Provide guidance/assistance to underwriting staff on workflow, policy guidelines, system limitations, and facilitate training on system/rating changes affecting end users.
• Facilitate monthly completion of business workflow and run compro reports to analyze outstanding business status and take necessary actions.
• Evaluate performance and ensure adherence to corporate guidelines.
• Initiate altered work processes to address problems and opportunities as they affect established procedures.
• Contribute to performance reviews, including goal setting and addressing low performers.
• Ensure completion of performance reviews, including goal setting, executing plans to retain high potential employees and address low performers.
• Provide analysis on problem policies and collaborate with IT and underwriting to find resolutions and fix issues.
• Monitor and ensure completion of business workflow on time each month.

Requirements

• Bachelor's Degree preferred.
• Experience in a service-oriented leadership role with progressive development and demonstrated success in developing and executing policies, procedures, and protocols.

Qualifications

• Thorough understanding of Company automation, workflows, and manual processes.
• Ability to understand and interpret Underwriting principles and disseminate to staff.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Skills

• Leadership and supervisory skills.
• Underwriting principles and practices.
• Workflow management and process improvement.
• Communication and interpersonal skills.
• Problem-solving and analytical skills.

Benefits

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs
• Personal Insurance Discount

Pay

$73,100 - $103,000

Schedule

Full-time salaried, exempt (non overtime eligible) position.