Commercial Lines Manager

About the Role

This position leads and manages the operational functions and development of the Commercial Lines department for the assigned locations. Oversees the day-to-day functions of the department and assists with the operational, non-sales running of the department.

Responsibilities

• Meets regional Operational standards as outlined by HUB Florida and Hub Corporate
• Manages Commercial Lines service employees and functions within the department
• Manages the service of a book of business directly and has direct revenue responsibility
• Champions communication of goals, vision, and procedures developed by the leadership teams
• Manages office environment and champions the creation and continuation of a culture of teamwork
• Works with Operational Team Leaders, Accounting, Human Resources, and others to manage employees and implement regional projects and directives
• Actively participates in the hiring process and new hire onboarding process
• Trains employees on duties, expectations, standards, policies, and audits; reviews these areas regularly as set by standards; identifies/coordinates additional employee training and development as needed
• Immediately and effectively addresses and resolves employee performance concerns utilizing Regional Human Resources and Operations resources as necessary
• Directs employee workflow, workload, and overall performance in accordance with Regional standards
• Provides feedback to management and employees about service structure to improve performance and productivity
• Coordinates time off within department to ensure service level and appropriate reporting of time off
• Assures service standards are being met utilizing the audit and review process
• Assures client service standards are being met
• Creates and recommends new standards and any specialized processes or standards based on business needs
• Assists in monitoring expenses and adherence to budget numbers for location and department
• Conducts annual performance reviews for direct reports
• Answers clients/employees questions in a timely manner
• Answers phone inquiries and addresses problems
• May manage other local office responsibilities as needed
• Other duties as assigned

Requirements

• Ten years of experience in account/client management
• Experience leading and managing a staff of Commercial Lines service associates (client managers, account executives, technical analysts)
• Competent and accelerated use of standard office tools/software (e.g., MS Office)
• Excellent written and oral communication skills
• Strong ability to listen, discern, prioritize, and negotiate with clients and insurance carrier representatives based on a deep understanding of relevant issues
• Ability to evaluate and make decisions, critical thinking, recognize potential hazards, and observe appropriate precautions
• Understand and remember detailed instructions
• College degree preferred
• Property and Casualty 2-20 License
• Advanced professional designation highly desirable (e.g., AAI, ARM, CIC, CPCU, CEBS, GBA, RHU, REBC)
• 5-7 years of relevant experience
• Negligible travel required
• High school or equivalent required

Benefits

• Competitive salaries and benefits offerings
• Medical, dental, and vision insurance, plus voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Paid Parental Leave
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance
• Employee engagement events
• Opportunity to learn from colleagues who are among the top talent in the industry
• Growth potential - HUB is constantly growing and so can your career
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives