Commercial Lines Client Service Manager

About the Role

We believe in doing more than just managing memberships and policies — we build lasting relationships and deliver peace of mind to our clients. This is your chance to make a meaningful impact every day by helping rental car businesses grow and protect what matters most.

Responsibilities

• Be the go-to support for producers and clients, ensuring memberships and insurance coverage is handled smoothly and professionally
• Process and deliver membership documents, schedule training, and handle other tasks with accuracy and care
• Communicate and resolve billing and membership questions with efficiency and tact
• Communicate directly with clients and colleagues to gather details and provide service to help grow the business
• Support Producers and Marketing Executives with technical expertise
• Build trusted relationships inside and outside the agency, acting as a reliable, approachable partner

Core Competencies

• Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
• Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
• Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
• Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
• Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
• Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
• Dependability: Acknowledgment of the importance of being present and punctual
• Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcomes
• Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
• Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment

Requirements

• 1–2 years of property & casualty servicing experience (preferred but not necessary)
• Active P&C license (or willingness to obtain one — we’ll support you!)
• Strong Microsoft Office skills, Excel and Applied Epic or similar AMS experience a plus

Physical Requirements

• Ability to lift 25 pounds
• Repeated use of sight to read documents and computer screens
• Repeated use of hearing and speech to communicate on telephone and in person
• Repetitive hand movements, such as keyboarding, writing, 10-key
• Walking, bending, sitting, reaching, and stretching in all directions

Benefits

• Medical, dental, vision, and prescription drug coverage
• 401K and equity incentive plan
• Multiple supplemental benefits for physical, emotional, and financial wellbeing
• Company-paid holidays, plus PTO
• Employee wellness program