Commercial Lines Claims Associate

Key Responsibilities

• Support Claims Operations
• Learn and support the day-to-day operations of the Claims Division.
• Aid the Chief General Counsel with claims-related activities and provide backup support.
• Conduct client interviews and develop complete claim files from initiation to resolution.
• Draft Reservation of Rights letters and monitor defense counsel notes, reports, and litigation progress.
• Contribute to liability assessments and help establish reserves.
• Maintain Claims Administration and Reporting
• Maintain accurate and organized data within the Claims Administration system, including emails, reserve updates, and paid claims.
• File and re-label claims-related emails chronologically within the system as necessary.
• Prepare claims reports for actuaries when requested.
• Ensure accuracy of financial loss data by cross-referencing monthly bordereau reports from carrier partners.
• Maintain a running diary and reference document summarizing all open claims.
• Contribute to Process Improvement
• Assist in structuring the Claims Division, including developing templates, workflows, and file organization standards.
• Gain proficiency in ISO and proprietary policy language over time.
• Collaborate with internal stakeholders to improve operational efficiencies and claims handling procedures.

Qualifications

• Bachelor’s Degree or 3 years of relevant work experience.
• Adjuster’s license preferred, depending on state requirements.
• Working knowledge of Commercial General Liability, Professional Liability, Contractor Pollution, and Environmental Site Coverage.
• Experience within the oil/gas or environmental cleanup industries preferred.